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- Tasks: Support global customers through phone, email, chat, and service tickets.
- Company: Join Vaisala, a global leader in measurement instruments and intelligence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer experience while working with a diverse international team.
- Qualifications: Customer-focused experience, strong communication skills, and proficiency in Microsoft Office and CRM tools.
- Other info: Be part of an ambitious journey towards industry-leading customer service.
The predicted salary is between 30000 - 42000 £ per year.
You will be part of our Weather Customer Frontline team. Customer experience is one of the key focus areas for Vaisala. You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service. As a Customer Care Specialist, you will take care of our global customers across multiple industries.
As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels. Your responsibilities will include:
- Functioning in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service cases.
- Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
- Training our integrated AI solution in escalation practices.
- Collaborating with cross-functional peers to exceed customer expectations and discover opportunities for improvement.
- Providing feedback that will help shape the Customer Frontline department's operations and further develop the customer experience.
- Working with various stakeholders throughout the organization and across the world.
We are looking for individuals who have a passion for customer satisfaction by actively listening to and comprehending customer needs, delivering effective solutions, and fostering strong relationships. You should have:
- Experience as a direct point of contact in customer-focused roles, allowing for an understanding of customer expectations and needs.
- The ability to work effectively both as part of a team and independently, adapting to different work styles and collaborating to achieve shared goals.
- A desire to develop and grow, with an eagerness to learn new things.
- Proficiency in using Microsoft Office Suite and CRM tools, with additional experience in Salesforce being a plus.
- Fluency in English, both written and spoken.
Location: Birmingham, GB
Why join us?
- Be part of an ambitious journey - Join a global team working toward an industry-leading customer experience, with each team member playing a vital role in achieving our goals.
- Drive meaningful change - Contribute to shaping the future of our customer frontline operations and help refine our ways of working to better serve customers worldwide.
- Work with a diverse, dynamic team - Collaborate with an international team, where continuous improvement and cross-cultural connections support our global customers in selected channels.
- Hybrid flexibility - have the flexibility for hybrid working, with at least 1 day a week expected in the office.
We are looking for two Temporary Customer Care Specialists to join our Customer Frontline team for 6 months at our Vaisala Birmingham office, UK. Join a global team dedicated to leading customer experience, where you'll help shape our ways of working and make a direct impact on how we serve customers worldwide.
Customer Care Specialist in Birmingham employer: Vaisala Oyj
Contact Detail:
Vaisala Oyj Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Vaisala's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the primary interface with customers, being clear and confident in your phone, email, and chat interactions is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for customer satisfaction and your ability to deliver effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our global team at Vaisala.
We think you need these skills to ace Customer Care Specialist in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your experience in customer-focused positions and how you can contribute to enhancing customer satisfaction at Vaisala.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office Suite and any CRM tools, especially Salesforce. We want to see how your skills align with our needs and how you can hit the ground running!
Be Personable: Since this role is all about customer interaction, let your personality shine through in your application. Share examples of how you've effectively listened to customer needs and provided solutions in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our global team!
How to prepare for a job interview at Vaisala Oyj
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer care. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concepts but also passionate about delivering top-notch service.
✨Familiarise Yourself with Vaisala
Do some research on Vaisala and its products, especially in the weather sector. Knowing their mission and how they impact various industries will help you connect your answers to their goals during the interview. It shows you’re genuinely interested in the company and its work.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and make sure to address the specific points raised. This reflects your ability to listen to customers and understand their needs, which is crucial for the role.
✨Show Your Team Spirit
Be prepared to discuss how you’ve collaborated with others in previous roles. Share specific examples of teamwork and how you’ve contributed to achieving shared goals. This will highlight your ability to work effectively within a diverse team, which is key for the Customer Care Specialist position.