At a Glance
- Tasks: Provide technical advice to Gas Safe registered Engineers and ensure world-class customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and a generous pension plan.
- Other info: Modern working environment with team-building events and excellent career growth opportunities.
- Why this job: Make a real impact on climate solutions while developing your skills in a supportive environment.
- Qualifications: GCSE Grade 4 or above in English; passion for customer service and problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers.
You will use your skills to interpret and explain technical information and instructions. You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. You will be confident giving technical advice and will give our customer world class customer service. You will be target driven and your performance will be measured on achieving KPI’s.
What makes us successful together
- GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
- You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
- You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
- You are computer literate having previous experience using all Microsoft applications.
- You have excellent communication skills and will enjoy working as part of a team.
- We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.
What you can count on
- Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
- Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
- We understand the importance of a good work-life balance and communicate shifts well in advance to our employees.
- Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
What makes us special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.
You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.
Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith +44 7734 985 093
Technical Advisor in Belper employer: Vaillant
Join a dynamic team in Belper, Derbyshire, where we prioritise employee well-being and growth. As a Reach Truck Driver / Line Feeder, you'll enjoy competitive pay rates, flexible shifts, and a supportive work culture that values your contributions. With opportunities for temp-to-perm positions, we are committed to fostering your career development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Advisor in Belper
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vaillant. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vaillant before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Advisor in Belper
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vaillant:Your cover letter is your chance to shine! Tell us why you want to work at Vaillant specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vaillant!
How to prepare for a job interview at Vaillant
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
