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- Tasks: Provide top-notch technical support to customers and engineers over the phone.
- Company: Leading heating technology firm in Belper with a focus on innovation.
- Benefits: Rewarding benefits package and a modern, productive work environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Passion for customer service, problem-solving skills, and strong communication abilities.
- Other info: Great opportunity for personal growth in a supportive atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
A leading heating technology firm in Belper is searching for someone to join their Service Technical department as a Customer Support Specialist. You will provide technical advice to customers and engineers, ensuring clarity and excellent service.
The ideal candidate should have a strong passion for customer service and problem-solving skills, alongside solid communication abilities.
This role includes a rewarding benefits package and a modern working environment aimed at promoting productivity and well-being.
Technical Support Advisor (Phone-Based) employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor (Phone-Based)
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in heating technology. This will help you speak confidently about how you can contribute to their customer support team.
✨Tip Number 2
Practice your communication skills! Since this role is phone-based, make sure you can explain technical concepts clearly and concisely. Try role-playing with a friend to get comfortable with potential customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these during your interview to demonstrate your passion for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Advisor (Phone-Based)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to provide excellent service in the past. This will help us understand your commitment to customer satisfaction.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, mention specific instances where you tackled a tricky problem or resolved a customer issue effectively. This will demonstrate your ability to handle challenges in a technical support role.
Communicate Clearly and Effectively: Since this role involves providing technical advice, it's crucial to showcase your communication skills. Make sure your application is well-structured and free of jargon. We want to see that you can explain complex ideas simply and clearly.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Vaillant Group
✨Know Your Tech
Brush up on the technical aspects of heating technology before your interview. Familiarise yourself with common issues customers might face and how to resolve them. This will show your passion for the role and your problem-solving skills.
✨Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what you did to ensure customer satisfaction. This will demonstrate your commitment to delivering clarity and support.
✨Practice Clear Communication
Since this is a phone-based role, practice articulating your thoughts clearly and concisely. You might want to do mock calls with a friend to get comfortable explaining technical concepts in simple terms. Good communication is key!
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Talk about why you’re excited about this opportunity and how you can contribute to the team’s success. A positive attitude can make a big difference!
