Technical Advisor

You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users. You will use your skills to interpret and explain technical information and instructions. You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. You will be confident giving technical advice and will provide our customers with world-class customer service. You will be target-driven and your performance will be measured on achieving KPI’s.

GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants. You have a passion for customer service and pride yourself on exceeding the expectations of our customers. You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy. You are computer literate, having previous experience using all Microsoft applications, and you have a good understanding of Salesforce. You have excellent communication skills and will enjoy working as part of a team. We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.

Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy. Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work. We understand the importance of a good work-life balance and communicate shifts well in advance to our employees. Experience a range of team building events and competitions designed to be fun, social, and to build team spirit. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. We care about our planet and aim to work carbon-neutrally. For this reason, we can only accept online applications. Let's save the environment together and eliminate paper applications.