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For Companies At a Glance
- Tasks: Provide technical advice to engineers and customers, ensuring top-notch service.
- Company: Join Vaillant, a leader in sustainable energy solutions with a modern work environment.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and a generous pension plan.
- Why this job: Be part of a supportive team culture with exciting international projects and training opportunities.
- Qualifications: GCSE Grade 4 or above in English; customer service passion and problem-solving skills required.
- Other info: We care about the planet—apply online to help us go paperless!
The predicted salary is between 28800 - 43200 £ per year.
Filling most of our leadership positions internally and offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.
What makes us special
- Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
- Our contact centre is equipped with sit-stand desks , which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
- We understand the importance of a good work-life balance and communicate shifts well in advance to our employees.
- Experience a range of team building events and competitions designed to be fun, social, and to build team spirit.
- We offer our employees an attractive remuneration package , 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
What we achieve together
- You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users.
- You will use your skills to interpret and explain technical information and instructions.
- You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
- You will be confident giving technical advice and will give our customer world class customer service .
- You will be target driven and your performance will be measured on achieving KPI’s .
What makes us successful together
- GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
- You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
- You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
- You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
- You have excellent communication skills and will enjoy working as part of a team.
- We would love for you to have an existing knowledge of our products ; however, we do provide full product training to all members of our team.
We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications.
Let’s save the environment together and eliminate paper applications.
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Technical Advisor employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Advisor
✨Tip Number 1
Familiarize yourself with our products and services. Even though we provide full product training, having a basic understanding of what we offer will help you stand out during the interview process.
✨Tip Number 2
Brush up on your technical communication skills. Since you'll be providing advice over the phone, practicing how to explain complex information clearly and diplomatically can make a big difference.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully diagnosed issues or exceeded customer expectations, as this aligns perfectly with our values.
✨Tip Number 4
Be prepared to discuss your experience with Microsoft applications and Salesforce. Highlighting your computer literacy will demonstrate that you're ready to hit the ground running in our tech-driven environment.
We think you need these skills to ace Technical Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Advisor position. Understand the key responsibilities, required skills, and the company culture to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or technical advisory roles. Mention specific examples where you successfully diagnosed problems or provided excellent customer support.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated technical information in the past. This could be through previous jobs, projects, or even volunteer work.
Tailor Your Application: Customize your CV and cover letter to reflect the values and requirements mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the Technical Advisor position.
How to prepare for a job interview at Vaillant Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Technical Aptitude
Be prepared to discuss your technical skills and experience. Highlight any relevant qualifications or experiences that showcase your ability to interpret and explain technical information clearly.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer inquiries. Practice articulating your thought process and problem-solving approach to demonstrate your aptitude.
✨Familiarize Yourself with the Company’s Products
While full product training will be provided, having a basic understanding of the company's products can set you apart. Research their offerings and be ready to discuss how they align with your skills and experience.
