At a Glance
- Tasks: Develop and improve service propositions for innovative heat pump solutions.
- Company: Join a leading family business committed to sustainability and innovation.
- Benefits: Attractive salary, 25 days holiday, bonus opportunities, and generous pension scheme.
- Other info: Dynamic work environment with strong emphasis on personal development and teamwork.
- Why this job: Make a real impact on customer experiences and contribute to a better climate.
- Qualifications: Experience in product management or marketing with a focus on customer-centric services.
The predicted salary is between 36000 - 60000 £ per year.
Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed. Both count. Both are us.
Contract type: Permanent
Working time: Full-time
What we achieve together
Your responsibilities will include developing, owning and continuously improving service propositions that create clear value for customers, installers and partners, working closely with cross functional teams across the Vaillant Group. You will become the voice of the customer, representing pre sales, installation, usage and aftersales needs to shape service concepts that elevate the homeowner experience. After analysing and evaluating business requirements, you translate them into operational workflows, use cases and clear product requirements to support early-stage product development. Together with our international market organisations, you will conduct deep market and competitor analysis, prepare business cases and confidently present data driven insights to leadership, sales and marketing stakeholders. By collaborating with strategic partners, installer networks and internal experts, you ensure that service propositions are feasible, scalable and aligned with emerging policies, subsidies and technology trends. You take ownership of service product KPIs such as conversion rates, customer satisfaction and churn, driving continuous improvements and supporting enablement activities with documentation and training.
What makes us successful together
You bring solid expertise in product management or growth driven marketing, ideally with exposure to customer centric digital or service products. You have demonstrated success identifying business opportunities, transforming insights into tangible service offerings and navigating dynamic, ambiguous environments with confidence. You combine strong analytical capabilities with technical understanding, are familiar with software ecosystems such as Adobe, Salesforce or Hybris and are comfortable presenting compelling business cases. Experience in Heating or HVAC environments, insurance related products or financial conduct regulated offerings would be beneficial. You thrive in fast paced environment, enjoy challenging the status quo, take ownership naturally, communicate clearly and maintain a positive, solution oriented mindset. You enjoy working with cross functional teams, can balance diverse stakeholder expectations and build strong relationships across markets and functions.
What you can count on
We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP). For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care. We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events. Our onsite Bistro and Coffee Bar are great places to enjoy social time with colleagues. They provide comfortable seating, healthy subsidised meal options and refreshments during the day.
What makes us special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
We rely on digital application processes – not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.
Service Solutions Product Owner employer: Vaillant Group
At Vaillant Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that values sustainability and innovation. Our employees enjoy a competitive remuneration package, generous holiday allowance, and robust pension schemes, alongside opportunities for personal development in a collaborative environment. With a commitment to family-friendly policies and a focus on employee well-being, we empower our team to thrive while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Solutions Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service propositions and think about how your skills can elevate the homeowner experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in product management or marketing aligns with their needs. Highlight your analytical skills and any relevant experience in heating or HVAC environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to a better climate together.
We think you need these skills to ace Service Solutions Product Owner
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about developing innovative service solutions and making a difference in the heating industry.
Tailor Your Experience:Make sure to highlight your relevant experience in product management or customer-centric services. We love seeing how your background aligns with our mission to create value for customers and partners alike!
Be Data-Driven:Since we value analytical skills, don’t forget to include examples of how you've used data to drive decisions in your previous roles. Show us how you can turn insights into actionable strategies that elevate the homeowner experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Vaillant Group
✨Know Your Product Inside Out
Before the interview, make sure you understand the heat pump technology and service propositions that the company is developing. Familiarise yourself with their current offerings and think about how you can contribute to improving them. This will show your genuine interest and help you answer questions more confidently.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Think of specific examples where you've successfully worked with different stakeholders to achieve a common goal. This will demonstrate your ability to navigate diverse expectations.
✨Showcase Your Analytical Skills
The job requires strong analytical capabilities, so prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've conducted market analysis or evaluated business requirements, and be ready to explain how these insights led to successful outcomes.
✨Emphasise Customer-Centric Mindset
As the voice of the customer, it's crucial to highlight your understanding of customer needs. Prepare to share instances where you've transformed customer insights into actionable service offerings. This will illustrate your commitment to enhancing the homeowner experience and aligning with the company's values.
