At a Glance
- Tasks: Carry out servicing and repairs on innovative heating products while providing excellent customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Work-life balance with state-of-the-art equipment and opportunities for personal development.
- Why this job: Be part of a team shaping the future of energy transition and sustainability.
- Qualifications: Must hold relevant gas certificates and have strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Standing by our customers in times of energy transition. And standing by our colleagues in their times of onboarding. Both count. Both are us.
Company: Vaillant Group U.K. Ltd
Location: North East-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What we achieve together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs. Providing Customer Service Excellence at every opportunity. Working towards KPI’s to support our Sales Department. Following procedures and processes set by Field Service and support Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills. An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
What you can count on
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone) Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What makes us special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Field Service Engineer - Covering Postcode TS in North East employer: Vaillant Group
At Vaillant Group U.K. Ltd, we pride ourselves on being an exceptional employer, offering our Field Service Engineers a supportive work environment that prioritises customer service excellence and personal development. With state-of-the-art equipment, a generous benefits package including 25 days holiday, a robust pension scheme, and opportunities to engage with innovative technologies, we ensure our employees can thrive both professionally and personally while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Covering Postcode TS in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge of domestic gas products and practice answering common interview questions. Show them you’re not just a great engineer but also someone who can provide top-notch customer service.
✨Tip Number 3
Don’t forget to showcase your flexibility and adaptability! Employers love candidates who can handle unexpected challenges. Share examples from your past experiences where you’ve gone above and beyond to meet customer expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vaillant Group. Let’s make a difference together!
We think you need these skills to ace Field Service Engineer - Covering Postcode TS in North East
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical knowledge of domestic gas products in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your relevant certifications and hands-on experience!
Customer Service is Key:Since providing customer service excellence is a big part of this role, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of customer satisfaction!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the posting to show us you’ve done your homework and understand what we’re looking for. It’ll make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products, especially those from Vaillant. Familiarise yourself with the specific models and their features, as well as any recent innovations in renewable technologies. This will show that you're not just qualified but genuinely interested in the role.
✨Customer Service is Key
Since this role heavily focuses on customer service excellence, prepare examples of how you've gone above and beyond for customers in the past. Think about situations where you resolved issues or exceeded expectations, and be ready to share these stories during the interview.
✨Flexibility and Adaptability
The job requires a flexible approach, so be prepared to discuss how you've adapted to changing circumstances in previous roles. Highlight your ability to balance customer needs with company goals, and demonstrate your willingness to learn new skills, especially regarding future technologies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports its engineers in adapting to new technologies. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
