At a Glance
- Tasks: Carry out servicing and repairs on Vaillant products while providing excellent customer service.
- Company: Join the innovative Vaillant Group, a leader in energy solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and state-of-the-art equipment.
- Other info: Flexible working hours and opportunities for skill development in renewable technologies.
- Why this job: Be part of the energy transition and work with cutting-edge technologies.
- Qualifications: Must hold relevant gas certificates and have strong customer service skills.
The predicted salary is between 36000 - 60000 € per year.
Standing by our customers in times of energy transition. And standing by our colleagues in their times of onboarding. Both count. Both are us.
Reporting to the Field Service Manager, you will carry out servicing and repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs. Providing customer service excellence at every opportunity. Working towards KPI’s to support our Sales Department. Following procedures and processes set by Field Service and support Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communications and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as renewable and commercial products.
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus.
Service Engineer covering postcode area N & NW x 2 in London employer: Vaillant Group
At Vaillant Group U.K. Ltd, we pride ourselves on being an exceptional employer that values both our customers and our employees. With a strong focus on work-life balance, we provide our Service Engineers with state-of-the-art equipment and the flexibility to manage their schedules from home, ensuring a supportive and empowering work culture. Our commitment to employee growth is evident through ongoing training opportunities in emerging technologies, making this an ideal place for those looking to advance their careers in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer covering postcode area N & NW x 2 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you’ve excelled in these areas, as they’ll help you stand out when chatting with potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at Vaillant Group and tailor your approach to show how you can contribute to their mission of energy transition.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for the team.
We think you need these skills to ace Service Engineer covering postcode area N & NW x 2 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical knowledge and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how you can contribute to our team. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Certifications:Don’t forget to mention your CCN1, HTR1, CENWAT1 & LPG ACS gas certificates in your application. These are crucial for the role, and we want to know you’ve got the qualifications to back up your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products. Be ready to discuss your experience with servicing and repairs, as well as any relevant certifications like CCN1, HTR1, CENWAT1, and LPG ACS. This will show that you're not just a candidate, but a knowledgeable professional.
✨Customer Service is Key
Since this role heavily focuses on customer service excellence, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or exceeded expectations, as this will demonstrate your commitment to providing top-notch service.
✨Flexibility and Adaptability
Be ready to discuss how you've adapted to changing situations in previous roles. The company values flexibility, so share instances where you successfully balanced customer needs with operational requirements. This will highlight your ability to thrive in dynamic environments.
✨Show Your Interest in Growth
Express your enthusiasm for learning about new technologies, especially renewable and commercial products. Talk about any courses or training you've pursued to enhance your skills. This shows that you're not just looking for a job, but are genuinely interested in growing with the company.
