At a Glance
- Tasks: Carry out servicing and repairs on eco-friendly technologies while providing excellent customer service.
- Company: Join the Vaillant Group, a leader in climate-friendly technology.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Flexible working conditions with state-of-the-art equipment and career growth opportunities.
- Why this job: Make a real impact on climate change while developing your skills in a supportive environment.
- Qualifications: Must hold relevant gas certificates and have strong customer service skills.
The predicted salary is between 39000 - 41000 £ per year.
Supporting the change for more climate-friendly technologies and helping the climate with every single adjustment. Both count. Both are us.
Company: Vaillant Group U.K. Ltd
Location: London-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What we achieve together
Reporting to the Field Service Manager, you will carry out servicing and repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing customer service excellence at every opportunity, and working towards KPIs to support our Sales Department. Following procedures and processes set by Field Service and supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably be in one of the following postcode areas: SW1, SW3, SW5, SW6, SW7, SW10, W or WC and surrounding postcodes. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communication and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customers’ expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest in growing their skills and knowledge to carry out work on any developing future technologies such as renewable and commercial products.
What you can count on
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). Work-life balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employees’ peace of mind, we provide a death in service benefit and the option of subsidised private health care.
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Field Service Engineer - Covering Postcodes SW1, W & WC in London employer: Vaillant Group
At Vaillant Group U.K. Ltd, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee growth and well-being. Our Field Service Engineers enjoy state-of-the-art equipment, a generous benefits package including 25 days holiday, a robust pension scheme, and opportunities to work with innovative climate-friendly technologies in the vibrant city of London. We are committed to equity and inclusivity, ensuring that every team member feels valued and empowered to excel in their role.
