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- Tasks: Service and repair Vaillant products while delivering top-notch customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Work-life balance with state-of-the-art equipment and opportunities for personal development.
- Why this job: Be part of a team shaping the future of heating and sustainability.
- Qualifications: Must hold relevant gas certificates and have excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: South East-GB
Country: United Kingdom (GB)
Brand: Vaillant
Contract Type: Permanent
Hours: Full-time
Responsibilities
- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
- This role will include fault finding on breakdown call outs and system work repairs.
- Providing Customer Service Excellence at every opportunity.
- Working towards KPI’s to support our Sales Department.
- Following procedures and processes set by Field Service and support Field Sales Initiatives.
- All activities above will be supported by a well‑established team of Operational Support Technicians and training department.
Qualifications
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
- Excellent customer service skills are essential for this role.
- A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
- An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
- The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
Benefits
- We provide our Service Engineers with state‑of‑the‑art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
- Work‑life‑balance – We offer you the opportunity to start and end your working day on your doorstep.
- For your convenience, any spare parts you need are delivered securely, direct to you.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
About Our Company
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this everyday. As an international team, we take responsibility – for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!
EEO Statement
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact
Amanda Smith
Field Service Engineer - Covering Postcode SO in London employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcode SO in London
✨Tip Number 1
Get to know the company inside out! Research Vaillant Group and their products, especially the ones you'll be working with. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service engineering and customer service. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Vaillant team and ready to contribute to a better climate.
We think you need these skills to ace Field Service Engineer - Covering Postcode SO in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in servicing and repairs, and don’t forget to mention those essential gas certificates!
Show Off Your Customer Service Skills: Since customer service excellence is key for us, be sure to showcase any previous roles where you’ve gone above and beyond for customers. We love candidates who can demonstrate their commitment to great service!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products, especially those from Vaillant. Be ready to discuss your experience with fault finding and repairs, as well as any relevant certifications like CCN1, HTR1, CENWAT1 & LPG ACS.
✨Customer Service is Key
Since this role emphasises customer service excellence, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle difficult situations and ensure customer satisfaction.
✨Show Your Flexibility
The job requires a flexible and adaptable approach, so be prepared to discuss how you've adapted to changing circumstances in previous roles. Highlight your willingness to learn about new technologies, especially renewable and commercial products.
✨Engage with the Company Values
Familiarise yourself with Vaillant's commitment to sustainability and innovation. During the interview, express your enthusiasm for being part of a company that prioritises climate responsibility and personal development.