Internal Fulfilment Lead

Having a global team of 16.000 colleagues and more than 70 nationalities. And enabling many of them to work flexibly when needed. Both count. Both are us.

• Working time : Full-time
• What we achieve together
• In your role as Internal Fulfilment Lead, you will act as the key liaison between the Training function and internal business areas, ensuring learning priorities support operational goals and organisational success.
• Working closely with leaders and stakeholders across the organisation, you will identify capability gaps, conduct learning needs analysis and translate performance challenges into structured learning solutions with measurable outcomes.
• Together with the Head of Training and the wider Training Leadership Team, you will define, govern and continuously improve end-to-end learning journeys that support onboarding, compliance, progression and ongoing professional development.
• Your responsibilities will include building trusted relationships across leadership teams, frontline management and cross-functional departments, ensuring effective collaboration and stakeholder engagement throughout the learning lifecycle.
• By monitoring training effectiveness, business performance indicators and capability metrics, you will provide valuable insights that drive continuous improvement and support long-term workforce capability growth.
• You will oversee learning governance, quality standards and risk management activities, ensuring that learning solutions remain compliant, effective and aligned with organisational requirements.
• What makes us successful together
• You hold a degree or equivalent qualification in Learning & Development, Business, or a related discipline, providing a solid foundation for capability development and business partnership.
• You have proven experience within Learning & Development, Training, Capability Development or Learning Business Partner roles, ideally gained in a complex operational or service-led environment.
• Your expertise includes training needs analysis, learning journey design, stakeholder management and translating business requirements into impactful learning solutions that improve performance and capability.
• Experience supporting service operations, technical environments, contact centres, field-based teams or other customer-focused functions would be advantageous.
• You possess a strong understanding of learning design principles, compliance requirements, governance frameworks and the use of operational and performance data to inform decision-making.
• Your communication, influencing and relationship-building skills enable you to engage stakeholders at all levels, manage competing priorities and drive meaningful organisational change through learning.
• What you can count on
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IIP).
• Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• What makes us special

We take care of a better climate.

In every home and our environment.

As a successful family business, we have been living up to this claim for over 150 years.

We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group.

In the office, at the production sites and on the road.

Around 16,000 employees from over 70 countries are committed to this every day.

As an international team, we take responsibility - for our future and that of our planet.

We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

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