At a Glance
- Tasks: Service and repair Vaillant products while delivering top-notch customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Flexible working conditions with state-of-the-art equipment and excellent career development.
- Why this job: Make a real impact on climate change with innovative heating technologies.
- Qualifications: FGas certification and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: South East-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What we achieve together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing Customer Service Excellence at every opportunity. You will work towards KPI’s to support our Sales Department and follow procedures and processes set by Field Service while supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and the training department.
What makes us successful together
Experience working with Heat Pump products is advantageous, along with a strong interest in developing skills and knowledge to support future technologies such as Renewable and Commercial products. The successful candidate will hold FGas certification, CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communications and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
What you can count on
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). We offer a work-life balance, allowing you to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We also provide a generous pension scheme for greater financial security upon retirement, a death in service benefit, and the option of subsidised private health care.
What makes us special
We take care of a better climate in every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services, and efficient gas heating appliances, offering energy-saving solutions. Sustainability is a core value at the Vaillant Group, evident in our offices, production sites, and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility for our future and that of our planet. We promote your personal development so that you can act with passion and help us ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith +44 7734 985 093
Field Service Engineer - Covering Postcodes IG employer: Vaillant Group
At Vaillant Group U.K. Ltd, we pride ourselves on being an exceptional employer, offering our Field Service Engineers a supportive work environment that prioritises customer service excellence and personal development. With state-of-the-art equipment, a generous benefits package including 25 days holiday, a robust pension scheme, and opportunities for growth in renewable technologies, we ensure our employees can thrive both professionally and personally while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Covering Postcodes IG
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vaillant Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around heat pumps and gas products. We want you to show off your skills and passion for the industry, so be ready to discuss how you can contribute to customer service excellence.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help us see how you align with our values at Vaillant Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s make this happen together!
We think you need these skills to ace Field Service Engineer - Covering Postcodes IG
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with heat pumps and any relevant certifications like FGas or CCN1. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since customer service excellence is key for us, don’t forget to include examples of how you've gone above and beyond for customers in your application. We love seeing candidates who understand the importance of keeping customers happy!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your interest in the role and why you’d be a great fit without rambling on.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around heat pump products and domestic gas ranges. Familiarise yourself with Vaillant Group's offerings and be ready to discuss how your skills align with their products.
✨Customer Service is Key
Since excellent customer service skills are essential for this role, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to share these stories during the interview to showcase your commitment to customer satisfaction.
✨Show Your Flexibility
The job requires a highly adaptable approach, so be ready to discuss situations where you've had to adjust quickly to meet customer expectations or changing circumstances. Highlighting your flexibility will demonstrate that you're a great fit for their dynamic environment.
✨Ask Smart Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if Vaillant Group is the right place for you. Plus, it gives you a chance to engage with the interviewer!
