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- Tasks: Service and repair Vaillant products while delivering top-notch customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Work-life balance with state-of-the-art equipment and opportunities for personal development.
- Why this job: Be part of a team shaping the future of heating and sustainability.
- Qualifications: Must hold relevant gas certificates and have excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: North East-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What we achieve together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing Customer Service Excellence at every opportunity. You will work towards KPI’s to support our Sales Department and follow procedures and processes set by Field Service while supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and the training department.
What makes us successful together
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communication and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest in growing their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
What you can count on
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We provide a generous pension scheme which enables our employees to have greater financial security when they retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What makes us special
We take care of a better climate in every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances, offering energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith +44 7734 985 093
Field Service Engineer - Covering Postcode TS employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcode TS
✨Tip Number 1
Get to know the company! Research Vaillant Group and their products. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Covering Postcode TS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in servicing and repairs, and don’t forget to mention those essential gas certificates like CCN1 and HTR1!
Show Off Your Customer Service Skills: Since customer service excellence is key for us, be sure to include examples of how you've gone above and beyond for customers in your previous roles. This will show that you understand the importance of keeping our clients happy.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We want to see your personality shine through without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products, especially those from Vaillant. Familiarise yourself with the specific models and their features, as well as any recent innovations in renewable technologies. This will show that you're not just qualified but genuinely interested in the role.
✨Customer Service is Key
Since this role emphasises customer service excellence, prepare examples of how you've gone above and beyond for customers in the past. Think about situations where you resolved issues or exceeded expectations, and be ready to share these stories during the interview.
✨Flexibility and Adaptability
The job requires a flexible approach, so be prepared to discuss how you've adapted to changing circumstances in previous roles. Highlight any experiences where you had to think on your feet or adjust your plans to meet customer needs or team goals.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, training opportunities, or how the company is adapting to new technologies. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.