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- Tasks: Service and repair Vaillant products while delivering top-notch customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Work-life balance with state-of-the-art equipment and opportunities for personal development.
- Why this job: Be part of a team shaping the future of heating and sustainability.
- Qualifications: Must hold relevant gas certificates and have excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: South East-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What we achieve together:
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing Customer Service Excellence at every opportunity. You will work towards KPI’s to support our Sales Department and follow procedures and processes set by Field Service while supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and the training department.
What makes us successful together:
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communication and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest in growing their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
What you can count on:
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). We offer work-life balance, allowing you to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We also provide a generous pension scheme which enables our employees to have greater financial security when they retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What makes us special:
We take care of a better climate in every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances, offering energy-saving solutions. Sustainability is a core value at the Vaillant Group, evident in our office, production sites, and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith +44 7734 985 093
Field Service Engineer - Covering Postcode SO employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcode SO
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you’ve gone above and beyond for a customer or solved a tricky problem. This will show you’re not just qualified, but also passionate about what you do!
✨Tip Number 3
Don’t forget to research Vaillant Group! Knowing their products, values, and recent developments can give you a leg up during interviews. It shows you’re genuinely interested in the company and ready to contribute to their mission of sustainability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Vaillant team. Let’s get you that Field Service Engineer position!
We think you need these skills to ace Field Service Engineer - Covering Postcode SO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in servicing and repairs, and don’t forget to mention those essential gas certificates like CCN1 and HTR1!
Show Off Your Customer Service Skills: Since customer service excellence is key for us, make sure to include examples of how you've gone above and beyond for customers in your previous roles. We love to see that passion for helping others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products. Familiarise yourself with Vaillant Group's offerings and be ready to discuss how your skills align with their needs, especially regarding the CCN1, HTR1, CENWAT1 & LPG ACS gas certificates.
✨Customer Service is Key
Since excellent customer service skills are essential for this role, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to share these stories during the interview to showcase your commitment to customer satisfaction.
✨Flexibility and Adaptability
The job requires a flexible approach, so be ready to discuss how you've adapted to changing situations in previous roles. Highlight any experiences where you successfully balanced customer expectations with stakeholder needs, as this will resonate well with the interviewers.
✨Show Your Passion for Growth
Express your interest in developing your skills, especially in renewable and commercial products. Research current trends in the industry and be prepared to discuss how you can contribute to the future of heating technology at Vaillant Group.