At a Glance
- Tasks: Carry out servicing and repairs on innovative heating products while providing excellent customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Flexible working conditions with state-of-the-art equipment and opportunities for personal development.
- Why this job: Make a real impact on climate change while developing your skills in a supportive team.
- Qualifications: Must hold relevant gas certificates and have strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: Northern Ireland-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What we achieve together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing Customer Service Excellence at every opportunity. You will work towards KPI’s to support our Sales Department and follow procedures and processes set by Field Service while supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and the training department.
What makes us successful together
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communication and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest in growing their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
What you can count on
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). We offer work-life balance, allowing you to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We also provide a generous pension scheme for greater financial security upon retirement, a death in service benefit, and the option of subsidised private health care.
What makes us special
We take care of a better climate in every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services, and efficient gas heating appliances, offering energy-saving solutions. Sustainability is a core value at the Vaillant Group, with around 16,000 employees from over 70 countries committed to this every day. As an international team, we take responsibility for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith +44 7734 985 093
Field Service Engineer covering postcode BT employer: Vaillant Group
At Vaillant Group U.K. Ltd, we pride ourselves on being an excellent employer, offering our Field Service Engineers a supportive work environment in Northern Ireland that prioritises work-life balance and personal development. With state-of-the-art equipment, a generous benefits package including 25 days holiday, a robust pension scheme, and opportunities to engage with innovative technologies, we empower our employees to excel while contributing to a sustainable future. Join us in shaping the future of heating and enjoy a fulfilling career with a company that values equity and individual uniqueness.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer covering postcode BT
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you've gone above and beyond for a customer or solved a tricky problem. This will show potential employers that you’re not just qualified, but also passionate about what you do.
✨Tip Number 3
Don’t forget to showcase your flexibility and adaptability during interviews. Employers love candidates who can handle unexpected challenges, especially in a field service role. Share stories that highlight your ability to think on your feet and adjust to changing situations.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vaillant Group family. Let’s make this happen together!
We think you need these skills to ace Field Service Engineer covering postcode BT
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially with gas products and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Vaillant Group and how you can contribute to our mission of providing excellent customer service. Keep it friendly and professional!
Show Off Your Certifications:Don’t forget to mention your CCN1, HTR1, CENWAT1 & LPG ACS gas certificates in your application. These are essential for us, and showcasing them will definitely give you an edge!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products. Familiarise yourself with Vaillant Group's offerings and be ready to discuss how your skills align with their needs, especially regarding the CCN1, HTR1, CENWAT1 & LPG ACS gas certificates.
✨Customer Service is Key
Since this role emphasises customer service excellence, prepare examples from your past experiences where you went above and beyond for a customer. Show that you understand the importance of balancing customer expectations with stakeholder needs.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle breakdown call outs or system repairs, and be prepared to explain your thought process clearly and effectively.
✨Show Your Flexibility
Highlight your adaptability and willingness to learn new technologies, especially renewable and commercial products. Vaillant Group values growth, so express your enthusiasm for personal development and staying updated with industry trends.
