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- Tasks: Join us as a Field Service Engineer, servicing and repairing our innovative products.
- Company: Vaillant Group is a leader in energy solutions, committed to sustainability and customer service.
- Benefits: Enjoy a company van, flexible working hours, 25 days holiday, and a generous pension scheme.
- Why this job: Be part of a supportive team, work with cutting-edge technology, and make a positive impact.
- Qualifications: Must hold relevant gas certificates and possess excellent customer service and technical skills.
- Other info: We prioritise eco-friendly practices; apply online to help us save the planet!
The predicted salary is between 30000 - 42000 £ per year.
Standing by our customers in times of energy transition. And standing by our colleagues in their times of their onboarding. Both count. Both are us.
Company: Vaillant Group U.K. Ltd
Location: United Kingdom (GB)
Brand: Vaillant
What makes us special:
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone).
- Work-life balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What we achieve together:
Reporting to the Field Service Manager, you will carry out servicing and repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing customer service excellence at every opportunity, and working towards KPIs to support our Sales Department. Following procedures and processes set by Field Service and supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together:
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communications and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as renewable and commercial products.
We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications. Let's save the environment together and eliminate paper applications.
Field Service Engineer - Covering Postcode Area KA employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcode Area KA
✨Tip Number 1
Familiarise yourself with Vaillant Group's products and services. Understanding their range of domestic gas products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Since excellent customer service is essential for this role, be prepared to share specific examples of how you've exceeded customer expectations in previous positions.
✨Tip Number 3
Network with current or former employees of Vaillant Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The role requires a highly motivated individual who can balance customer expectations with stakeholder needs, so prepare to illustrate how you've successfully navigated similar challenges in the past.
We think you need these skills to ace Field Service Engineer - Covering Postcode Area KA
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Field Service Engineer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Qualifications: Make sure to prominently feature your CCN1, HTR1, CENWAT1 & LPG ACS gas certificates in your CV. Discuss any relevant experience you have in servicing and repairing domestic gas products, as well as your customer service skills.
Showcase Your Soft Skills: In your cover letter, emphasise your excellent communication skills and your ability to adapt to different situations. Provide examples of how you've exceeded customer expectations in previous roles.
Follow Application Instructions: Since Vaillant Group only accepts online applications, ensure that you submit your application through our website. Double-check that all required documents are included and that your application is free from errors before hitting 'submit'.
How to prepare for a job interview at Vaillant Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge of domestic gas products, especially those from the Vaillant Group. Be prepared to discuss your experience with fault finding and repairs, as well as any relevant certifications like CCN1, HTR1, CENWAT1, and LPG ACS.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, think of examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations and maintained a positive relationship.
✨Demonstrate Flexibility and Adaptability
The role requires a flexible approach, so be ready to discuss how you've adapted to changing circumstances in previous jobs. Share specific instances where you successfully managed unexpected challenges or changes in customer expectations.
✨Express Your Interest in Future Technologies
The company values candidates who are eager to grow their skills, especially in renewable and commercial products. Be prepared to talk about your interest in new technologies and how you plan to stay updated in the field.
