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- Tasks: As a Field Service Engineer, you'll service and repair Vaillant products while providing top-notch customer service.
- Company: Join Vaillant Group, a leader in sustainable heating solutions, committed to innovation and excellence.
- Benefits: Enjoy a company van, 25 days holiday, bonus opportunities, and a generous pension scheme.
- Why this job: This role offers hands-on experience with cutting-edge technology and a supportive team environment.
- Qualifications: Must hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and have excellent customer service skills.
- Other info: We care about the planet; please apply online to help us go paperless.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer – Covering Postcode Area GU, KT & PO
Company : Vaillant Group U.K. Ltd
Location : South East-GBR
Country : United Kingdom (GB)
Brand : Vaillant
What makes us special
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone).
- Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
- For your convenience , any spare parts you need are delivered securely, direct to you.
- We offer our employees an attractive remuneration package , 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care .
What we achieve together
- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
- This role will include fault finding on breakdown call outs and system work repairs.
- Providing Customer Service Excellence at every opportunity.
- Working towards KPI’s to support our Sales Department.
- Following procedures and processes set by Field Service and support Field Sales Initiatives.
- All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
- Excellent customer service skills are essential for this role.
- A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
- An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
- The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
Your Contact:
Amanda Smith
+44 7734 985 093
We care about our planet and aim to work carbon-neutrally; for this reason, we can only accept online applications. Let’s save the environment together and eliminate paper applications.
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Field Service Engineer - Covering Postcode Area GU, KT & PO employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcode Area GU, KT & PO
✨Tip Number 1
Make sure to familiarize yourself with the Vaillant Group's products and services. Understanding their range of domestic gas products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills during any discussions or interviews. Since providing excellent customer service is a key part of this role, be prepared to share examples of how you've successfully managed customer expectations in the past.
✨Tip Number 3
Show your flexibility and adaptability by discussing any previous experiences where you had to adjust to changing circumstances or technologies. This will align well with the company's focus on evolving technologies like Renewable and Commercial products.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach when applying.
We think you need these skills to ace Field Service Engineer - Covering Postcode Area GU, KT & PO
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position. Highlight the key responsibilities and required qualifications, such as the necessary gas certificates and customer service skills.
Tailor Your CV: Customize your CV to reflect your relevant experience in field engineering, particularly focusing on your technical knowledge of domestic gas products and any previous customer service roles you've held.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention your flexibility, adaptability, and eagerness to learn about new technologies, aligning with the company's values.
Submit Online: Follow the instructions to submit your application online through the Vaillant Group's website. Ensure all documents are uploaded correctly and double-check for any errors before hitting 'submit'.
How to prepare for a job interview at Vaillant Group
✨Showcase Your Technical Knowledge
Make sure to highlight your technical expertise, especially regarding domestic gas products. Be prepared to discuss your experience with the CCN1, HTR1, CENWAT1 & LPG ACS gas certificates, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since excellent customer service skills are essential, think of examples from your past experiences where you exceeded customer expectations. This will show that you understand the importance of customer satisfaction in this role.
✨Be Ready to Discuss Flexibility and Adaptability
The role requires a flexible approach, so be prepared to discuss how you've adapted to changing situations in previous jobs. Share specific instances where you successfully managed unexpected challenges.
✨Express Your Interest in Future Technologies
Show enthusiasm for learning about new technologies, especially renewable and commercial products. This demonstrates your commitment to professional growth and aligns with the company's focus on innovation.
