External Fulfilment Lead

Company: Vaillant Group U.K. Ltd

Location: Nationwide

Country: United Kingdom (GB)

Brand: Vaillant

Contract type: Permanent

Working time: Full-time

What we achieve together

In your role as External Fulfilment Lead, you will act as the primary partner for commercial training and capability development, translating business priorities into impactful learning journeys that support organisational success. Working closely with Sales, Partnerships and customer-facing teams, you will identify capability gaps, prioritise learning needs and ensure that business objectives are transformed into effective development solutions. Together with Training Development, Training Delivery and Customer Excellence teams, you will continuously improve commercial learning journeys, ensuring alignment, consistency and a seamless learner experience. Your responsibilities will include governing end-to-end training programmes, ensuring that content, delivery and learning outcomes support strategic objectives, customer excellence and regulatory requirements. By building strong relationships with senior leaders, subject matter experts and key stakeholders, you will foster shared accountability for capability development and drive measurable performance improvements. You will oversee quality standards, risk management and compliance processes, ensuring that all learning solutions are scalable, effective and deliver long-term value to the business.

What makes us successful together

You hold a qualification in Learning & Development, Business, Organisational Development or a related field, enabling you to bring a structured and strategic approach to capability building. You have substantial experience within Learning & Development, Commercial Enablement or Training Management, including responsibility for designing and governing end-to-end learning programmes. Your expertise includes stakeholder management, performance consulting, learning governance, project management and the ability to translate business strategy into practical and measurable learning solutions. Ideally, you have gained experience working with commercial functions such as Sales, Partnerships or Customer Excellence and are comfortable collaborating with trainers, subject matter experts and content development teams. You are an influential relationship builder with excellent communication skills, a collaborative mindset and the confidence to engage senior stakeholders while driving alignment across multiple teams.

What you can count on

We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We are in the 7% of UK businesses that have received the gold award from Investors in People (IIP). Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day. We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact: Amanda Smith +44 7734 985 093