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For Companies At a Glance
- Tasks: Provide top-notch servicing and repairs for Vaillant products in your local area.
- Company: Join the innovative Vaillant Group, a leader in energy solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and state-of-the-art equipment.
- Why this job: Make a real difference in customer service while working with cutting-edge technology.
- Qualifications: Must hold relevant gas certificates and have excellent customer service skills.
- Other info: Flexible work-life balance with opportunities for skill development in renewable technologies.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer covering postcode area N & NW x 2
Company: Vaillant Group U.K. Ltd
Location: London-GBR
Country: United Kingdom (GB)
Brand: Vaillant
What we achieve together
Reporting to the Field Service Manager, you will carry out servicing and repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs. Providing customer service excellence at every opportunity. Working towards KPIs to support our Sales Department. Following procedures and processes set by Field Service and support Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communications and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer's expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as renewable and commercial products.
What you can count on
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). Work-life balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus.
Service Engineer Covering Postcode Area N in England employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Covering Postcode Area N in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Vaillant Group. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and technical skills. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your passion for renewable technologies! Make sure to highlight any relevant experience or interest in this area during your conversations. It’ll set you apart as someone who’s not just looking for a job, but is genuinely excited about the future of the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Vaillant team!
We think you need these skills to ace Service Engineer Covering Postcode Area N in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience, especially in servicing and repairs, and don’t forget to mention those essential gas certificates like CCN1 and HTR1!
Show Off Your Customer Service Skills: Since customer service excellence is key for us, make sure to include examples of how you've gone above and beyond for customers in your previous roles. We love to see that passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products. Familiarise yourself with the specific models and services offered by Vaillant Group, as well as any recent innovations in renewable technologies. This will show that you're not just qualified but genuinely interested in the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you exceeded customer expectations or resolved issues effectively. This will demonstrate your commitment to customer service excellence, which is crucial for this position.
✨Flexibility and Adaptability
Be ready to discuss how you've adapted to changing circumstances in past jobs. The role requires a flexible approach, so think of specific instances where you successfully navigated unexpected challenges or changes in customer needs.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how the company supports its engineers in adapting to new technologies. This shows your enthusiasm for the role and your desire to grow within the company.
