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- Tasks: Support climate-friendly tech by servicing and repairing Vaillant Group products.
- Company: Join a forward-thinking company dedicated to sustainability and customer service excellence.
- Benefits: Enjoy a competitive salary, 25 days holiday, and state-of-the-art equipment.
- Why this job: Make a real difference in the fight against climate change while developing your skills.
- Qualifications: Must hold relevant gas certificates and possess excellent customer service skills.
- Other info: Flexible working conditions with opportunities for growth in renewable technologies.
The predicted salary is between 36000 - 60000 £ per year.
Supporting the change for more climate-friendly technologies and helping the climate with every single adjustment. Both count. Both are us. What we achieve together.
Reporting to the Field Service Manager, you will carry out servicing and repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs. Providing customer service excellence at every opportunity. Working towards KPIs to support our Sales Department. Following procedures and processes set by Field Service and supporting Field Sales initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communications and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer's expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest in growing their skills and knowledge to carry out work on any developing future technologies such as renewable and commercial products.
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). Work-life balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus.
Field Service Engineer in England employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with fellow engineers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical knowledge during interviews. Bring examples of past work or even a portfolio that highlights your experience with domestic gas products and customer service excellence.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Check our website regularly and apply directly. Tailor your application to highlight how your skills align with the role of Field Service Engineer and our commitment to climate-friendly technologies.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Field Service Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your technical knowledge, customer service skills, and any relevant certifications like CCN1 or HTR1.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about climate-friendly technologies. Share specific examples of how you've provided excellent customer service in the past and how you can contribute to our mission.
Showcase Your Flexibility: In your application, emphasise your adaptability and willingness to learn. We value candidates who are open to working with new technologies, so let us know how you've embraced change in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products. Familiarise yourself with the specific technologies and systems you'll be working with, especially those related to climate-friendly solutions. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Customer Service is Key
Since excellent customer service skills are essential for this position, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Show Your Flexibility
The role requires a highly adaptable approach, so be prepared to discuss times when you've had to adjust quickly to changing circumstances. Highlight your willingness to learn about new technologies, especially renewable and commercial products, to demonstrate that you're ready to grow with the company.
✨Ask Smart Questions
Prepare thoughtful questions about the company's initiatives towards climate-friendly technologies and how the Field Service Engineer role contributes to these goals. This shows that you're not just interested in the job, but also in the company's mission and values, which can set you apart from other candidates.
