At a Glance
- Tasks: Assist customers with inquiries, complaints, and order completion while maintaining professionalism.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and well-being support.
- Other info: Be part of a diverse team committed to sustainability and personal development.
- Why this job: Make a real difference by helping customers and contributing to a better climate.
- Qualifications: Customer service experience and effective communication skills are essential.
The predicted salary is between 44550 - 54450 £ per year.
Based at our site at the Castlewood Business Park near junction 28 of the M1, you will take customer phone calls, respond to their inquiries, complaints and assist them with completion of orders, identifying the spare parts required or help planning deliveries, all while remaining polite and professional. Resolving customer complaints by providing appropriate solutions and alternatives within the time limits, following up to ensure a successful resolution. Keeping accurate records of customer interactions, processing customer accounts and archiving documents. Identifying and assessing customer needs to achieve satisfaction. Providing information on both product and services to resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Ensuring excellent service standards are delivered to maintain a high level of customer satisfaction.
We welcome applications from candidates who are genuinely excited to help customers, are patient, empathetic and can communicate effectively. Experience in providing customer service support is essential for this role. A working knowledge of customer service software/tools and experience working with SAP would be advantageous. Good time management skills and the ability to multi-task and prioritise are crucial. Strong telephone handling skills and active listening are important.
We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. We care about our employees and offer a well-being programme that includes 24/7 remote GP appointments, mental health consultations and 1-2-1 lifestyle coaching. We are in the 7% of UK businesses that have received the Gold award from Investors in People (IiP).
For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care. We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith +44 7734 985 093
Customer Support Administrator 2 year Fixed Term Contract employer: Vaillant Group
At Vaillant Industrial, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As an HSE Senior Advisor, you will play a crucial role in enhancing our ISO management systems while enjoying a competitive remuneration package, generous holiday allowance, and comprehensive health benefits. Our award-winning safety culture and family-friendly policies ensure that you can achieve a fulfilling work-life balance while contributing to meaningful improvements in health, safety, and environmental practices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator 2 year Fixed Term Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vaillant Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vaillant Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Administrator 2 year Fixed Term Contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vaillant Group.
How to prepare for a job interview at Vaillant Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vaillant Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vaillant Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
