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For Companies Customer Service Advisor – Workload and Planning
Company
Vaillant Group U.K. Ltd
Location: Belper-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract
Permanent, Full-time.
What we achieve together
- You will support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and ensuring smooth communication across teams.
- Your responsibilities will include managing email requests efficiently and processing service bookings via Salesforce and SAP.
- You will liaise across departments to maintain accuracy and transparency in scheduling and workload planning.
- By managing diaries and prioritising tasks, you will help streamline operations and ensure service excellence.
- You will complete administrative tasks within schedule and challenge non-compliance to uphold our high standards.
- Together with your team, you will promote a positive image of Vaillant Service to both internal and external stakeholders.
What makes us successful together
- You have experience in customer service or service coordination, ideally within a technical or field service environment.
- You bring geographical knowledge and ideally have worked with SAP and Salesforce systems.
- You are organised, able to multitask, and confident in managing workload independently or collaboratively.
- Experience in diary management and service planning is beneficial.
- You are approachable, motivated, and confident in challenging the status quo to improve processes.
- You communicate clearly and professionally, building strong relationships across teams.
What you can count on
- Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
- Our contact centre is equipped with sit‑stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
- We understand the importance of a good work‑life‑balance and communicate shifts well in advance to our employees.
- Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact
Annabel Scarfe
#J-18808-Ljbffr
Contact Detail:
Vaillant Group Recruiting Team
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Familiarise yourself with Vaillant Group's services and values. Understand their commitment to sustainability and how they operate within the heating industry. This knowledge will help you connect your experience in customer service and service coordination to their mission.
✨Showcase Your Skills
Be ready to discuss your experience with Salesforce and SAP, as well as your diary management skills. Prepare specific examples of how you've successfully managed workloads and improved processes in previous roles. This will demonstrate your ability to handle the responsibilities of the Customer Service Advisor position.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves liaising across departments, showcasing your communication skills during the interview is crucial. Consider role-playing common scenarios you might face in the job to build confidence.
✨Emphasise Team Spirit
Vaillant Group values teamwork and a positive image. Be prepared to share examples of how you've contributed to team success in the past. Highlight any experiences where you’ve built strong relationships with colleagues or stakeholders, as this aligns with their focus on collaboration.