At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and ensuring smooth operations.
- Company: Join Vaillant Group, a global leader in sustainable heating solutions.
- Benefits: Enjoy 25 days holiday, bonus opportunities, and a supportive work environment.
- Other info: Work in a diverse team committed to sustainability and personal development.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic team.
- Qualifications: Experience in customer-facing roles and strong organisational skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Having a global team of 16,000 colleagues and more than 70 nationalities. And enabling many of them to work flexibly when needed. Both count. Both are us.
Company: Vaillant Group U.K. Ltd
Location: Belper-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Part-time
What we achieve together
You create a welcoming and professional first point of contact, ensuring every visitor feels valued and well cared for from the moment they arrive. Your responsibilities include supporting local and national training initiatives, ensuring bookings, materials and logistics run smoothly and efficiently. Together with sales representatives, installers and trainers, you help maximize attendance by actively managing bookings, following up on confirmations and reducing no-shows. By maintaining accurate data across systems such as CRM tools and internal trackers, you ensure reliable reporting and seamless coordination of all training activities. You support the daily operations of the training centre by anticipating needs, resolving issues proactively and contributing to a structured, high-quality customer experience. In close collaboration with cross-functional teams, you act as a central communication hub, ensuring clear, timely and professional information flow.
What makes us successful together
You bring a solid educational background and ideally initial training in administration or a comparable field that supports structured and customer-focused work. You have gained experience in a reception, front-of-house or customer-facing role and are confident managing multiple priorities in a dynamic environment. You work confidently with digital tools such as Outlook, Excel and CRM systems, and you demonstrate strong organisational skills combined with excellent attention to detail. Experience with Salesforce or similar systems, as well as exposure to training or event coordination, will support your fast integration into the role. With your positive, solution-oriented attitude, you communicate clearly and professionally, enjoy working with people and take pride in delivering high-quality results together with your team.
What you can count on
We offer an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We are in the 7% of UK businesses that have received the gold award from Investors in People (IIP). Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day. We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What makes us special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith +44 7734 985 093
Customer Experience Receptionist (Part Time) employer: Vaillant Group
At Vaillant Group U.K. Ltd, we pride ourselves on fostering a supportive and inclusive work environment in Belper, where our diverse team of 16,000 colleagues from over 70 nationalities collaborates to create a welcoming atmosphere for all visitors. We offer competitive benefits including 25 days of holiday, a generous pension scheme, and family-friendly policies, alongside opportunities for personal development and a commitment to sustainability that empowers employees to contribute to a better climate. Join us to be part of a company that values your growth and well-being while making a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Receptionist (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vaillant Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vaillant Group and let us see your personality shine through!
We think you need these skills to ace Customer Experience Receptionist (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vaillant Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Vaillant Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vaillant Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vaillant Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vaillant Group will surely appreciate.
