Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical advice to Gas Safe registered Engineers and ensure world-class customer service.
- Company: Join a leading company in energy-efficient solutions with a focus on innovation.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and a generous pension plan.
- Other info: Modern working environment with team-building events and a strong focus on work-life balance.
- Why this job: Make a real difference in energy efficiency while developing your technical skills.
- Qualifications: GCSE Grade 4 or above in English; passion for customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed. Both count. Both are us.
Contract type: Permanent
Working time: Full-time
What we achieve together
You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers. You will use your skills to interpret and explain technical information and instructions. You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. You will be confident giving technical advice and will give our customer world class customer service. You will be target driven and your performance will be measured on achieving KPI’s.
What makes us successful together
GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants. You have a passion for customer service and pride yourself on exceeding the expectations of our customers. You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy. You are computer literate having previous experience using all Microsoft applications. You have excellent communication skills and will enjoy working as part of a team. We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.
What you can count on
Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy. Our contact centre is equipped with sit‑stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work. We understand the importance of a good work‑life‑balance and communicate shifts well in advance to our employees. Experience a range of team building events and competitions designed to be fun, social and to build team spirit. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Technical Advisor in Belper employer: Vaillant Group
Contact Detail:
Vaillant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Advisor in Belper
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Technical Advisor role. Highlight your customer service skills and technical knowledge in a clear and confident way.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in joining us at Vaillant. Plus, it makes it easier for us to spot your application.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Technical Advisor in Belper
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping customers in your application. We want to see how you go above and beyond to exceed expectations, so share any relevant experiences that showcase your customer service skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since you'll be giving technical advice. Avoid jargon unless it's necessary, and make sure your key points stand out.
Demonstrate Your Technical Aptitude: Since this role involves interpreting technical information, don’t shy away from showcasing your technical skills. Mention any relevant qualifications or experiences that demonstrate your ability to diagnose problems accurately.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it helps streamline the process. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Vaillant Group
✨Know Your Stuff
Make sure you brush up on the technical aspects of heat pumps and the specific products offered by the company. Familiarise yourself with common issues engineers face and how to resolve them, as this will show your technical aptitude and readiness to provide advice.
✨Practice Clear Communication
Since you'll be giving advice over the phone, practice explaining complex technical information in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and diplomatically, which is key for providing world-class customer service.
✨Understand Customer Needs
Before the interview, think about what customers might need from a Technical Advisor. Be prepared to discuss how you would approach understanding their requirements and how you would ensure their expectations are exceeded.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples of past experiences where you collaborated effectively with others, as this aligns with the company's focus on teamwork and building a positive work environment.