At a Glance
- Tasks: Carry out servicing and repairs on Vaillant products while providing excellent customer service.
- Company: Join the innovative Vaillant Group, a leader in energy transition.
- Benefits: Enjoy a competitive salary, 25 days holiday, and state-of-the-art equipment.
- Other info: Flexible working hours with a focus on work-life balance.
- Why this job: Make a real impact in the energy sector while growing your skills in new technologies.
- Qualifications: Must hold relevant gas certificates and have strong customer service skills.
The predicted salary is between 38000 - 40000 £ per year.
Standing by our customers in times of energy transition. And standing by our colleagues in their times of onboarding. Both count. Both are us.
Company: Vaillant Group U.K. Ltd
Location: North East-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What we achieve together:
- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
- This role will include fault finding on breakdown call outs and system work repairs.
- Providing Customer Service Excellence at every opportunity.
- Working towards KPI’s to support our Sales Department.
- Following procedures and processes set by Field Service and support Field Sales Initiatives.
- All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What makes us successful together:
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
- Excellent customer service skills are essential for this role.
- A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
- An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
- The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.
What you can count on:
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
- Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
- For your convenience, any spare parts you need are delivered securely, direct to you.
- We offer our employees an attractive remuneration package, 25 days holiday plus.
Field Service Engineer - Covering Postcode TS in Bath employer: Vaillant Group
At Vaillant Group U.K. Ltd, we pride ourselves on being an exceptional employer, offering our Field Service Engineers a supportive work culture that prioritises both customer satisfaction and employee development. With state-of-the-art equipment, a strong focus on work-life balance, and opportunities for growth in emerging technologies, we ensure our team is well-equipped and motivated to excel in their roles while enjoying the benefits of working locally in the North East.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Covering Postcode TS in Bath
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Vaillant Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Vaillant Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Vaillant Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer - Covering Postcode TS in Bath
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Vaillant Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Vaillant Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Vaillant Group.
How to prepare for a job interview at Vaillant Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Vaillant Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Vaillant Group but also helps you get a feel for whether you’d thrive in that environment.
