Field Service Engineer Covering Postcodes CF, HR, LD, NP and SA in Aberystwyth

Company: Vaillant Group U.K. Ltd | Location: Wales-GBR | Country: United Kingdom (GB) | Brand: Vaillant

Contract type: Permanent | Working time: Full-time

What we achieve together

Reporting to the Field Service Manager, you will carry out servicing and repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing customer service excellence at every opportunity. You will work towards KPIs to support our Sales Department and follow procedures and processes set by Field Service while supporting Field Sales initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and the training department.

What makes us successful together

The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably be based in one of the following postcode areas: CF, HR, LD, NP and SA. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communication and IT skills are required. An extremely flexible and adaptable approach is required to ensure our customers’ expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest in growing their skills and knowledge to carry out work on future technologies such as renewable and commercial products.

What you can count on

We provide our Service Engineers with state‑of‑the‑art equipment to enable them to have the best working conditions available (company van, fuel card, uniform, specialist tools, tablet, mobile phone). Work‑life balance – we offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, directly to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they retire. For our employees’ peace of mind, we provide a death in service benefit and the option of subsidised private health care.

What makes us special

We take care of a better climate. In every home and in our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.