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For Companies At a Glance
- Tasks: Develop and improve service propositions that enhance customer experiences.
- Company: Join Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Attractive salary, 25 days holiday, and opportunities for professional growth.
- Why this job: Be the voice of the customer and shape innovative service concepts.
- Qualifications: Experience in product management or marketing with a customer-centric focus.
- Other info: Dynamic role with cross-functional collaboration and strong career development potential.
The predicted salary is between 36000 - 60000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: Belper-GBR, Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent, Working time: Full-time
What We Achieve Together
Your responsibilities will include developing, owning and continuously improving service propositions that create clear value for customers, installers and partners, working closely with cross functional teams across the Vaillant Group. You will become the voice of the customer, representing pre sales, installation, usage and aftersales needs to shape service concepts that elevate the homeowner experience. After analysing and evaluating business requirements, you translate them into operational workflows, use cases and clear product requirements to support early-stage product development. Together with our international market organisations, you will conduct deep market and competitor analysis, prepare business cases and confidently present data driven insights to leadership, sales and marketing stakeholders.
By collaborating with strategic partners, installer networks and internal experts, you ensure that service propositions are feasible, scalable and aligned with emerging policies, subsidies and technology trends. You take ownership of service product KPIs such as conversion rates, customer satisfaction and churn, driving continuous improvements and supporting enablement activities with documentation and training.
What Makes Us Successful Together
You bring solid expertise in product management or growth driven marketing, ideally with exposure to customer centric digital or service products. You have demonstrated success identifying business opportunities, transforming insights into tangible service offerings and navigating dynamic, ambiguous environments with confidence. You combine strong analytical capabilities with technical understanding, are familiar with software ecosystems such as Adobe, Salesforce or Hybris and are comfortable presenting compelling business cases. Experience in Heating or HVAC environments, insurance related products or financial conduct regulated offerings would be beneficial.
You thrive in fast paced environment, enjoy challenging the status quo, take ownership naturally, communicate clearly and maintain a positive, solution oriented mindset. You enjoy working with cross functional teams, can balance diverse stakeholder expectations and build strong relationships across markets and functions.
What You Can Count On
We offer our employees an attractive remuneration package, 25 days holiday plus.
Service Solutions Product Owner employer: Vaillant Group UK
Contact Detail:
Vaillant Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Solutions Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service propositions and think about how your skills can enhance the homeowner experience. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in product management or marketing aligns with their needs. Highlight your analytical skills and any relevant experience in HVAC or customer-centric products to show you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Vaillant Group family. Let’s get you that dream job!
We think you need these skills to ace Service Solutions Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Solutions Product Owner. Highlight your experience in product management and customer-centric projects, and don’t forget to mention any relevant tools like Adobe or Salesforce that you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about creating value for customers and how your skills align with our mission at Vaillant Group. Be sure to mention specific examples from your past experiences.
Showcase Your Analytical Skills: Since this role involves analysing business requirements and market trends, make sure to highlight any analytical projects you've worked on. Share how you’ve turned insights into actionable strategies in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Vaillant's service propositions and how they create value for customers. Familiarise yourself with their product offerings, especially in the heating and HVAC sectors, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data to drive decisions or improve service offerings. Highlight your experience with tools like Adobe, Salesforce, or Hybris, and be ready to explain how you've translated business requirements into actionable insights.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working closely with various teams, share examples of how you've successfully collaborated with different stakeholders in the past. Emphasise your ability to balance diverse expectations and build strong relationships, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in dynamic environments. Think of scenarios where you've navigated ambiguity or challenged the status quo, and be ready to articulate your thought process and the outcomes of your actions.