IT Support Engineer Apprentice

Your responsibilities will include supporting and managing mobile devices, particularly iOS equipment, while ensuring all devices comply with Vaillant Group mobile policies and enrolment standards.

You will take ownership of the PC hardware lifecycle, coordinating deployments, replacements and new starter equipment to ensure colleagues receive reliable, well‐prepared tools.

Together with colleagues across all departments, you are providing first‐line support, resolving user issues, analysing problems thoroughly and escalating to expert teams when appropriate.

By coordinating technical troubleshooting activities, you help ensure smooth operations, minimise downtime and create positive technology experiences for all users.

After analysing and evaluating user needs, you will contribute to small project tasks within hardware rollout and configuration topics.

By adhering to corporate governance requirements, you help ensure compliance and operational excellence across all IT support processes.

What Makes Us Successful Together

• GCSE Maths and English Language at a grade 4 level or equivalent are required for this role, further additional qualifications in an IT related field are advantageous.
• You are eager to learn, open to guidance, and motivated to grow into the role, showing curiosity about how devices, operating systems and networks work.
• You enjoy helping people, communicate with patience and clarity, stay calm when solving problems and show commitment to developing your skills continuously.
• You demonstrate strong learning agility, absorbing new information quickly and easily adapting when technologies or processes change.
• You demonstrate strong analytical capabilities, excellent communication skills, and confidence in supporting both hardware and software — especially iOS mobile devices.
• You ideally bring knowledge of Microsoft 365 environments and hold an ITIL certification; however, this is not essential.

What You Can Count On

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
• For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• Our onsite Bistro and Coffee Bar are great places to enjoy social time with colleagues. They provide comfortable seating, healthy subsidised meal options and refreshments during the day.

What Makes Us Special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‐saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.