Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and innovate Field Service strategy to enhance efficiency and customer satisfaction.
- Company: Join Vaillant Group, a leader in heating solutions with a people-centred culture.
- Benefits: Attractive salary, 25 days holiday, bonus opportunities, and generous pension scheme.
- Why this job: Make a real impact by driving operational excellence in a dynamic environment.
- Qualifications: Degree or equivalent, with senior leadership experience in remote operations.
- Other info: Enjoy a supportive workplace with family-friendly policies and a focus on equity.
The predicted salary is between 60000 - 80000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: Belper-GBR, United Kingdom
Contract type: Permanent
Working time: Full-time
What We Achieve Together
You define and drive the Field Service strategy, aligning operational excellence with business objectives to improve efficiency, support growth and strengthen customer satisfaction. Together with an interdisciplinary leadership team, you lead and further develop a large remote workforce, ensuring consistent performance, engagement and a strong, people centred culture. By evolving organisational capabilities, you enable the service organisation to support increasingly complex heating systems, including heat pumps and full system solutions. You will lead end to end Field Service operations, with clear accountability for performance indicators such as first time fix rate, productivity, utilisation and cost efficiency. Through the intelligent use of connectivity and remote diagnostics, you accelerate interventions, reduce revisits and continuously improve the customer journey. Acting as a senior ambassador for Field Service, you collaborate closely with Sales, Marketing and Customer Success to ensure seamless integration across the entire value chain.
What Makes Us Successful Together
You hold a degree or an equivalent qualification and bring a strong foundation for strategic and operational leadership. You offer several years of experience in a senior leadership role, managing large, remote operational teams with full accountability for results. Your profile is characterised by strategic thinking, strong commercial awareness and the ability to translate business requirements into effective operational delivery. Experience in field service, technical service or a comparable environment will support a strong understanding of customer‑centric service delivery. You lead with empathy, clarity and conviction, creating trust, accountability and a performance culture across geographically dispersed teams. You communicate confidently when engaging with senior stakeholders across the UK and internationally.
What You Can Count On
We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP). Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day. We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care. We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Head of Field Services employer: Vaillant Group UK
Contact Detail:
Vaillant Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Field Services role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Vaillant Group and their field service operations. Understand their values and how they align with your experience. This will help you showcase how you can drive their strategy and improve customer satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you’ve successfully managed remote teams in the past. Highlight your strategic thinking and operational excellence to show you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Field Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Field Services role. Highlight your experience in managing remote teams and your strategic thinking skills, as these are key for us at Vaillant Group.
Showcase Your Leadership Style: We want to see how you lead with empathy and clarity. Share examples of how you've built trust and accountability within your teams, especially in a remote setting. This will resonate well with our people-centred culture.
Highlight Relevant Experience: Don’t forget to mention any experience you have in field service or technical service environments. We’re looking for someone who understands customer-centric service delivery, so make that clear in your application.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Field Service Strategy
Before the interview, make sure you understand the key elements of field service strategy. Research how Vaillant Group aligns operational excellence with business objectives. Be ready to discuss how you would drive this strategy and improve efficiency in your own words.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles where you've successfully managed large, remote teams. Highlight your ability to create a people-centred culture and how you've driven performance indicators like first-time fix rates and productivity.
✨Emphasise Customer-Centric Service Delivery
Demonstrate your understanding of customer-centric service delivery by sharing experiences where you've improved customer satisfaction. Discuss how you would leverage connectivity and remote diagnostics to enhance the customer journey at Vaillant.
✨Engage with Senior Stakeholders
Practice articulating your thoughts clearly and confidently, especially when discussing collaboration with senior stakeholders. Prepare to explain how you would ensure seamless integration across sales, marketing, and customer success, showcasing your strategic thinking and commercial awareness.