At a Glance
- Tasks: Carry out servicing and repairs on innovative heating products while providing excellent customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Flexible working conditions with state-of-the-art equipment and career growth opportunities.
- Why this job: Be part of a team shaping the future of heating technology and sustainability.
- Qualifications: FGas certification and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: South East-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What We Achieve Together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing Customer Service Excellence at every opportunity. You will work towards KPI’s to support our Sales Department and follow procedures and processes set by Field Service while supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and the training department.
What Makes Us Successful Together
Experience working with Heat Pump products is advantageous, along with a strong interest in developing skills and knowledge to support future technologies such as Renewable and Commercial products. The successful candidate will hold FGas certification, CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communication and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
What You Can Count On
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). Work-life balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What Makes Us Special
We take care of a better climate in every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact: Amanda Smith
Field Service Engineer - Covering Postcodes IG employer: Vaillant Group UK
At Vaillant Group U.K. Ltd, we pride ourselves on being an exceptional employer, offering our Field Service Engineers a supportive work environment with state-of-the-art equipment and a strong focus on work-life balance. Our commitment to employee growth is evident through comprehensive training opportunities and a generous benefits package, including 25 days of holiday, a robust pension scheme, and subsidised private healthcare. Join us in shaping the future of heating while enjoying a fulfilling career in a company that values equity and individual uniqueness.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Covering Postcodes IG
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Vaillant Group. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around heat pumps and gas products. Show us that you're not just a candidate, but someone who's genuinely passionate about the field and ready to tackle challenges head-on.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Vaillant values excellent customer interactions, so be ready to share examples of how you've gone above and beyond for clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the Vaillant team and contributing to our mission of creating a better climate.
We think you need these skills to ace Field Service Engineer - Covering Postcodes IG
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with heat pump products and any relevant certifications like FGas or CCN1. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. We love seeing enthusiasm and a personal touch in applications.
Show Off Your Technical Skills:Don’t forget to mention your technical knowledge of domestic gas products and any IT skills you have. We’re looking for someone who can balance customer expectations with technical expertise, so make that clear in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around heat pump products and domestic gas ranges. Familiarise yourself with Vaillant Group's offerings and be ready to discuss how your experience aligns with their products.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or exceeded expectations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare to discuss how you would handle breakdown call outs or system repairs, showcasing your ability to balance customer needs with technical solutions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or future technologies at Vaillant. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
