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- Tasks: Service and repair Vaillant Group products while delivering top-notch customer service.
- Company: Join the innovative Vaillant Group UK with a supportive team environment.
- Benefits: Enjoy a competitive salary, 25 days holiday, and state-of-the-art equipment.
- Other info: Flexible working conditions with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and grow your skills in cutting-edge technologies.
- Qualifications: Experience in Heat Pump Technologies and relevant gas certificates required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Field Service Engineer – Covering Postcodes E, EC, IG & N role at Vaillant Group UK
Responsibilities
- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
- This role will include fault finding on breakdown call outs and system work repairs.
- Providing Customer Service Excellence at every opportunity.
- Working towards KPI’s to support our Sales Department.
- Following procedures and processes set by Field Service and support Field Sales Initiatives.
- All activities above will be supported by a well-established team of Operational Support Technicians and training department.
Qualifications
- Experience in Heat Pump Technologies and an interest to grow your skills and knowledge to carryout work on any developing future technologies is essential for all applications.
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
- Excellent customer service skills are required.
- A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
- An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
Benefits
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
- Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
- For your convenience, any spare parts you need are delivered securely, direct to you.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact:
Amanda Smith
+44 7734 985 093
#J-18808-Ljbffr
Field Service Engineer - Covering Postcodes E, EC, IG & N employer: Vaillant Group UK
Contact Detail:
Vaillant Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcodes E, EC, IG & N
✨Tip Number 1
Get to know the company! Research Vaillant Group UK and their products. Understanding their values and what they stand for will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical knowledge! Brush up on Heat Pump Technologies and the domestic gas range of products. Being able to discuss these confidently will set you apart from other candidates and demonstrate your expertise.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've provided excellent service in the past. This is crucial for the Field Service Engineer role, so make sure you highlight your ability to exceed customer expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Vaillant Group UK.
We think you need these skills to ace Field Service Engineer - Covering Postcodes E, EC, IG & N
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with Heat Pump Technologies and any relevant gas certificates you hold. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since customer service excellence is key for us, don’t forget to include examples of how you've gone above and beyond for customers in your application. This will help us see your commitment to providing top-notch service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Heat Pump Technologies and the domestic gas range of products. Be ready to discuss your experience with servicing and repairs, as well as any relevant certifications like CCN1, HTR1, CENWAT1 & LPG ACS.
✨Customer Service is Key
Since this role emphasises customer service excellence, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle difficult situations and ensure customer satisfaction.
✨Be Flexible and Adaptable
The job requires a flexible approach, so be prepared to discuss how you've adapted to changing circumstances in previous roles. Highlight your ability to balance customer expectations with stakeholder needs.
✨Show Enthusiasm for Learning
Express your interest in growing your skills and knowledge, especially regarding future technologies. Companies love candidates who are eager to learn and develop, so share any relevant training or courses you've undertaken.