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For Companies At a Glance
- Tasks: Service and repair Vaillant products, ensuring customer satisfaction and technical excellence.
- Company: Join the innovative Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Why this job: Be part of a dynamic team and work with cutting-edge technology in the field.
- Qualifications: Must hold relevant gas certificates and have excellent customer service skills.
- Other info: Flexible working conditions with state-of-the-art equipment and career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: East Midlands-GB
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What We Achieve Together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products, domestic boilers and heat pumps. This role will include fault finding on breakdown call outs and system work repairs. Providing Customer Service Excellence at every opportunity. Working towards KPI’s to support our Sales Department. Following procedures and processes set by Field Service and support Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.
What Makes Us Successful Together
The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates, as well as Fgas certification and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products as well as heat pump products and have effective communications and IT skills. An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence. The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies.
What You Can Count On
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone) Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care. We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Field Service Engineer - Covering Postcodes DE & NG employer: Vaillant Group UK
Contact Detail:
Vaillant Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Covering Postcodes DE & NG
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vaillant Group through LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. We should also be ready to showcase our technical knowledge and customer service skills, as these are key for the role.
✨Tip Number 3
Dress the part! When we get that interview, showing up in smart attire can make a great first impression. It shows we take the opportunity seriously and respect the company's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Vaillant team.
We think you need these skills to ace Field Service Engineer - Covering Postcodes DE & NG
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially with domestic boilers and heat pumps, and don’t forget to mention your gas certificates!
Show Off Your Customer Service Skills: Since customer service excellence is key for us, include examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of keeping our clients happy.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge of domestic gas products and heat pumps. Be ready to discuss your experience with servicing and repairs, as well as any relevant certifications like CCN1 and HTR1. This will show that you're not just a candidate, but someone who understands the role inside out.
✨Customer Service is Key
Since this role emphasises customer service excellence, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or exceeded expectations, as this will demonstrate your commitment to providing top-notch service.
✨Flexibility and Adaptability
The job requires a flexible approach, so be ready to discuss how you've adapted to changing circumstances in previous roles. Share stories that highlight your ability to balance customer needs with company goals, showing that you can thrive in dynamic environments.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and future technologies they might be exploring. This not only shows your interest in the role but also gives you insight into whether the company aligns with your career goals and values.