At a Glance
- Tasks: Carry out servicing and repairs on innovative heating products while providing excellent customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a generous pension scheme.
- Other info: Work-life balance with state-of-the-art equipment and excellent career growth opportunities.
- Why this job: Make a real impact in the renewable energy sector and shape the future of heating.
- Qualifications: FGas certification and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: South East-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What We Achieve Together
Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products. This role will include fault finding on breakdown call outs and system work repairs, providing Customer Service Excellence at every opportunity. You will work towards KPI’s to support our Sales Department and follow procedures and processes set by Field Service while supporting Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and the training department.
What Makes Us Successful Together
Experience working with Heat Pump products is advantageous, along with a strong interest in developing skills and knowledge to support future technologies such as Renewable and Commercial products. The successful candidate will hold FGas certification, CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area. Excellent customer service skills are essential for this role. A high level of technical knowledge of the domestic gas range of group products and effective communications and IT skills are required. An extremely flexible and adaptable approach is necessary to ensure our customer’s expectations are exceeded. This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
What You Can Count On
We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone). We offer work-life balance, allowing you to start and end your working day on your doorstep. For your convenience, any spare parts you need are delivered securely, direct to you. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We provide a generous pension scheme which enables our employees to have greater financial security when they retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What Makes Us Special
We take care of a better climate in every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances, offering energy-saving solutions. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Field Service Engineer - Covering Postcodes IG in East Ham employer: Vaillant Group UK
At Vaillant Group U.K. Ltd, we pride ourselves on being an excellent employer, offering our Field Service Engineers a supportive work environment with state-of-the-art equipment and a strong focus on work-life balance. Our commitment to employee growth is evident through comprehensive training opportunities and a generous benefits package, including 25 days of holiday, a robust pension scheme, and subsidised private healthcare, all while contributing to a sustainable future in the heating industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Covering Postcodes IG in East Ham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vaillant Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around heat pumps and gas products. We want you to show off your skills and passion for the industry, so be ready to discuss how you can contribute to customer service excellence.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help us see how you align with our values at Vaillant Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Field Service Engineer - Covering Postcodes IG in East Ham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with heat pump products and any relevant certifications like FGas or CCN1. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since customer service excellence is key for us, don’t forget to include examples of how you've gone above and beyond for customers in your application. This will help us see your commitment to providing top-notch service.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your enthusiasm for the role without rambling on too much.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role quickly. Don’t miss out!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around heat pump products and domestic gas ranges. Familiarise yourself with Vaillant Group's offerings and be ready to discuss how your experience aligns with their products.
✨Customer Service is Key
Since this role emphasises customer service excellence, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or exceeded expectations.
✨Show Your Flexibility
The job requires a flexible and adaptable approach, so be ready to discuss times when you've had to adjust your plans or strategies to meet customer needs. Highlight your ability to balance stakeholder expectations with customer satisfaction.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about the team dynamics or future technologies they are exploring.
