At a Glance
- Tasks: Support teams by coordinating service activities and ensuring smooth communication.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and a generous pension plan.
- Other info: Work in a modern contact centre with great team spirit and career growth.
- Why this job: Make a real impact in a role that promotes sustainability and teamwork.
- Qualifications: Customer service experience and familiarity with SAP and Salesforce preferred.
The predicted salary is between 30000 - 40000 € per year.
Company: Vaillant Group U.K. Ltd
Location: Belper-GBR
Country: United Kingdom (GB)
Brand: Vaillant
Contract type: Permanent
Working time: Full-time
What We Achieve Together
- Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and ensuring smooth communication across teams.
- Manage email requests efficiently and process service bookings via Salesforce and SAP.
- Liaise across departments to maintain accuracy and transparency in scheduling and workload planning.
- Manage diaries and prioritise tasks to streamline operations and ensure service excellence.
- Complete administrative tasks within schedule and challenge non-compliance to uphold high standards.
- Promote a positive image of Vaillant Service to internal and external stakeholders.
What Makes Us Successful Together
- Experience in customer service or service coordination, ideally within a technical or field service environment.
- Geographical knowledge and experience with SAP and Salesforce systems.
- Organised, able to multitask, and confident in managing workload independently or collaboratively.
- Experience in diary management and service planning.
- Approachable, motivated, and confident in challenging the status quo to improve processes.
- Communicate clearly and professionally, building strong relationships across teams.
What You Can Count On
- Refurbished contact centre with a comfortable modern working environment.
- Contact centre equipped with sit‑stand desks to increase productivity, concentration, and creativity.
- Good work‑life balance with shifts communicated well in advance.
- Team building events and competitions designed to be fun, social and build team spirit.
- Attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- Generous pension scheme for greater financial security when retiring.
What Makes Us Special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Customer Service Advisor - Workload and Planning employer: Vaillant Group UK
At Vaillant Group U.K. Ltd, located in the picturesque town of Belper, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work culture. Our refurbished contact centre offers a modern environment with sit-stand desks to enhance productivity, while our commitment to employee growth is reflected in our generous benefits package, including 25 days of holiday, a robust pension scheme, and opportunities for team-building events. Join us in shaping a sustainable future and enjoy a fulfilling career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Workload and Planning
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vaillant Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how we’d handle tricky situations or manage workload effectively. This will show them we’re ready to tackle the role head-on!
✨Tip Number 3
Show off our organisational skills! During the interview, share examples of how we’ve successfully managed diaries or coordinated tasks in the past. It’s all about proving we can keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them why we’re the perfect fit for the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor - Workload and Planning
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills with SAP and Salesforce. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills:Since this role involves managing diaries and coordinating service activities, be sure to showcase your organisational prowess. Share examples of how you've successfully managed workloads or improved processes in previous roles. We love a good multitasker!
Communicate Clearly:In your written application, keep your language clear and professional. We value strong communication skills, so make sure your application reflects that. A well-structured application will help us see how you can build relationships across teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Vaillant Group family!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Stuff
Familiarise yourself with Vaillant Group's products and services, especially their heating solutions. Understanding the technical aspects will help you communicate effectively and show your genuine interest in the role.
✨Master the Tools
Since you'll be using Salesforce and SAP, brush up on these systems before the interview. If you have experience with them, be ready to share specific examples of how you've used these tools to improve service coordination.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. Think of examples where you successfully coordinated multiple activities or improved scheduling processes, as this is key for the Customer Service Advisor role.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves liaising across departments, demonstrating strong communication skills will be crucial. Consider role-playing with a friend to build confidence.
