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For Companies At a Glance
- Tasks: Plan and coordinate product training sessions, ensuring smooth operations and professional communication.
- Company: Join Vaillant Group, a leading provider of sustainable heating solutions.
- Benefits: Enjoy 25 days holiday, bonus opportunities, and a supportive work environment.
- Why this job: Make a real impact on customer experience while working in a dynamic team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a family business committed to sustainability and personal development.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd
Location: Belper-GBR, United Kingdom
What We Achieve Together
Your responsibilities will include planning and coordinating all product training across our Centres of Excellence in the United Kingdom and Eire, ensuring every session runs smoothly and professionally. After analysing and evaluating business requirements, you organise training resources, manage waiting lists and no shows, and ensure all information is accurately maintained in our systems, including Salesforce. Together with an interdisciplinary team, you liaise closely with internal and external customers, ensuring clear, warm and professional communication across all channels — email, telephone, digital and in person at events. By creating structured processes and maintaining booking information, you make sure meeting rooms and training facilities are used efficiently and communicated correctly to all stakeholders. You will proactively provide ideas and suggestions to continually improve our customer experience, helping us elevate our training offer and strengthen our brand. Acting as a key contact for Sales, you support customer enquiries, adapt quickly to changing situations and help find solutions that meet both business needs and customer expectations.
What Makes Us Successful Together
You bring excellent communication and presentation skills, strong people skills and a passion for customer service, training and development. You ideally have experience in coordination and customer service roles and are confident interacting with diverse customer groups. You show attention to detail, respond appropriately to unexpected situations, manage your diary effectively, and are comfortable with Outlook, Excel and Word; experience with Salesforce Customer Relationship Management is an advantage but not essential. You offer innovative ideas that contribute to strengthening the customer experience and bring flexibility when work requires a change of direction. You are approachable, able to work independently and collaboratively, and enjoy building positive relationships with stakeholders across Sales, Service and Training. You are available to travel to events when required to support Sales, and you hold a full United Kingdom driving licence.
What You Can Count On
We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP). Our onsite Bistro and Coffee Bar provide comfortable seating, healthy subsidised meal options and refreshments during the day. We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire. For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
What Makes Us Special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact
Annabel Scarfe
Customer Experience Co-ordinator employer: Vaillant Group UK
Contact Detail:
Vaillant Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research Vaillant Group's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with various stakeholders, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Experience Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Co-ordinator role. Highlight your relevant experience in coordination and customer service, and show how your skills align with what we’re looking for at Vaillant Group.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and professional language in your application, and don’t forget to mention any experience you have with different communication channels.
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and errors, and ensure that all information is presented clearly. This will reflect your ability to manage training resources and maintain accurate records, just like we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at Vaillant Group!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Stuff
Before the interview, make sure you understand Vaillant Group's mission and values. Familiarise yourself with their products and services, especially in relation to customer experience and training. This will help you demonstrate your genuine interest and show that you're aligned with their goals.
✨Showcase Your Communication Skills
As a Customer Experience Co-ordinator, communication is key. Prepare examples of how you've effectively communicated with diverse customer groups in the past. Think about times when you’ve resolved issues or improved processes through clear communication—these stories will resonate well.
✨Be Ready to Adapt
The job requires flexibility and the ability to handle unexpected situations. During the interview, be prepared to discuss how you've adapted to changes in previous roles. Highlight your problem-solving skills and your approach to managing last-minute changes or challenges.
✨Bring Ideas to the Table
Vaillant Group values innovation in enhancing customer experience. Come prepared with a few ideas on how you could improve their training sessions or customer interactions. This shows initiative and that you’re thinking ahead about how to contribute positively to their team.