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- Tasks: Provide technical advice to Gas Safe registered Engineers and ensure world-class customer service.
- Company: Join the Vaillant Group, a leader in sustainable heating solutions.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and a generous pension plan.
- Other info: Work in a modern contact centre with team-building events and excellent career development opportunities.
- Why this job: Make a real impact in a company committed to sustainability and innovation.
- Qualifications: GCSE Grade 4 or above in English; passion for customer service and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Company: Vaillant Group U.K. Ltd, Location: Belper-GBR, Country: United Kingdom (GB), Brand: Vaillant. Contract type: Permanent, Working time: Full-time.
What We Achieve Together
You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers. You will use your skills to interpret and explain technical information and instructions. You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. You will be confident giving technical advice and will give our customer world class customer service. You will be target driven and your performance will be measured on achieving KPI’s.
What Makes Us Successful Together
GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants. You have a passion for customer service and pride yourself on exceeding the expectations of our customers. You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy. You are computer literate having previous experience using all Microsoft applications. You have excellent communication skills and will enjoy working as part of a team. We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.
What You Can Count On
Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy. Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work. We understand the importance of a good work‑life‑balance and communicate shifts well in advance to our employees. Experience a range of team building events and competitions designed to be fun, social and to build team spirit. We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
What Makes Us Special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world’s leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy‑saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating!
Equal Opportunity
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Technical Advisor in Belper employer: Vaillant Group UK
Contact Detail:
Vaillant Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Advisor in Belper
✨Tip Number 1
Get to know the company! Research Vaillant Group and their products. Understanding their values and mission will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be giving technical advice over the phone, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Prepare for common technical questions. Brush up on your knowledge of heating systems and customer service scenarios. This will not only impress during interviews but also help you feel more at ease when discussing technical issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Advisor in Belper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Advisor role. Highlight your customer service experience and any technical skills that relate to the job. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your problem-solving skills make you a great fit for us. Keep it clear and concise, and don’t forget to mention your enthusiasm for our products!
Show Off Your Communication Skills: Since you'll be giving advice over the phone, it's crucial to demonstrate your excellent communication skills in your application. Use clear language and a friendly tone throughout your written materials to show us you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Vaillant Group UK
✨Know Your Stuff
Make sure you brush up on Vaillant's products and services before the interview. Familiarise yourself with their technical specifications and common customer queries. This will not only show your enthusiasm but also help you provide informed answers during the interview.
✨Practice Clear Communication
Since the role involves giving technical advice over the phone, practice explaining complex concepts in simple terms. You could even role-play with a friend or family member to get comfortable with this. Remember, clarity and diplomacy are key!
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved issues in the past. Think about specific situations where your problem-solving aptitude shone through. This will demonstrate your ability to handle customer queries effectively.
✨Emphasise Team Spirit
Vaillant values teamwork, so be ready to discuss your experiences working in a team environment. Share stories that highlight your collaboration skills and how you contribute to a positive team dynamic. This will show that you're a great fit for their culture.