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For Companies At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and resolve tickets.
- Company: Join a well-established UK business investing in its IT operations.
- Benefits: Enjoy private medical insurance, dental cover, and a hybrid work setup.
- Why this job: Make a real impact in a supportive environment while growing your IT skills.
- Qualifications: Experience in Service Desk or 1st line support; knowledge of Windows 10 and Office 365 required.
- Other info: ITIL certification is a bonus; full UK driving licence preferred.
The predicted salary is between 22400 - 31200 £ per year.
Job Description
?? IT Service Centre Analyst | Up to £28K | Hybrid (4 Days Office-Based)
I'm supporting a well-established UK business with a large national footprint that’s investing in its IT operations. They’re now looking for an IT Service Centre Analyst to join their growing Service Operations team.
This is a great opportunity for someone with strong 1st line support skills who enjoys solving technical issues, working directly with end users, and contributing to a positive service experience.
What You’ll Be Doing:
- Providing 1st line IT support across incidents, requests, and access issues
- Logging, troubleshooting, and resolving tickets via phone, email, and portal
What They’re Looking For:
- Previous experience in a Service Desk or 1st line support role
- Good knowledge of Windows 10, Office 365, Intune, Exchange
- Strong communication skills and a customer-first approach
- Familiar with ITSM tools and service processes
- ITIL certification is a bonus
Work Setup:
- Hybrid: 4 days in the office – in South Yorkshire
- Full UK driving licence preferred
Salary & Benefits:
- Up to £28,000 per year
- Private Medical Insurance & Dental Cover
- And more
Perfect for someone looking to grow within IT support and make a real impact in a supportive environment.
Interested?
Let’s chat – get in touch today.
IT Service Centre Analyst | Up to £28K employer: Vaerdi Recruitment Limited
Contact Detail:
Vaerdi Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Centre Analyst | Up to £28K
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Brush up on your knowledge of Windows 10 and Office 365, as these are crucial for the role. Consider setting up a mock troubleshooting scenario to demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous positions. Highlight any instances where you turned a negative experience into a positive one, as this aligns with their customer-first approach.
✨Tip Number 4
If you have an ITIL certification, make sure to mention it during your discussions. If not, consider researching ITIL principles to show your understanding of service management processes, which could set you apart from other candidates.
We think you need these skills to ace IT Service Centre Analyst | Up to £28K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support roles. Emphasise your knowledge of Windows 10, Office 365, and any ITSM tools you've used. Tailoring your CV to match the job description will make you stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your customer-first approach. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to a positive service experience.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to troubleshoot effectively. If you have an ITIL certification, be sure to mention it as it’s a bonus for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Vaerdi Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10, Office 365, Intune, and Exchange during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, as this will demonstrate your technical proficiency.
✨Emphasise Your Customer Service Approach
Since the role requires a customer-first mindset, be ready to share instances where you've successfully resolved issues for end users. This could include how you handled difficult situations or went above and beyond to ensure user satisfaction.
✨Familiarise Yourself with ITSM Tools
Research common IT Service Management (ITSM) tools and processes before the interview. Being able to discuss your familiarity with these tools will show that you're prepared and understand the operational side of the role.
✨Prepare Questions About the Role
Think of insightful questions to ask about the Service Operations team and the company's IT strategy. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your career goals.