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- Tasks: Process warranties for vehicles and manage repair orders with precision.
- Company: Join KIA of East Hartford, a top-rated dealership in Connecticut, dedicated to employee success.
- Benefits: Enjoy competitive pay, health insurance, 401(k), and training opportunities.
- Why this job: Be part of a supportive culture that values relationships and career growth.
- Qualifications: Previous experience as an Automotive Warranty Administrator is preferred; excellent communication skills required.
- Other info: Must pass pre-employment testing and be authorized to work in the U.S.
The predicted salary is between 30000 - 42000 £ per year.
KIA of East Hartford is looking to hire an Automotive Warranty Administrator to start immediately. This position will process warranties for all our vehicles. The successful candidate must be able to work in a fast-paced and challenging environment. We value our employees and invest in their success! KIA of East Hartford is a new and used KIA dealership serving KIA drivers in the Bristol, Enfield, Columbia, and Wallingford areas which are less than 20 minutes away. We are constantly rated a top KIA dealer in CT. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. If you are enthusiastic and dedicated, we want to talk to you!
Job Description
- Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies.
- Pay close attention to details.
Benefits
- Competitive pay plan!
- Health, Dental and Vision Insurance
- 401(k) Retirement Plan
- Training provided where necessary
- A career where your efforts are appreciated and rewarded
- Opportunity for advancement
Responsibilities
- Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies.
- Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
- Assist each store's Finance and Insurance Department in answering warranty submittal questions.
- Maintain detailed notes about warranty issues.
- Answer customer inquiries about products or cancellation procedures.
- Enter price changes and collect payments.
- Process customer refunds within the set rules and timeline.
Requirements
- Previous Experience as an Automotive Warranty Administrator preferred.
- KIA experience preferred.
- CDK Experience helpful.
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in-person.
- Excellent organizational/sequencing skills.
- Working knowledge of Service Department activities, methods, policies, and procedures.
- General knowledge of product installation activities.
- Valid driver's license and good driving record required.
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Terms
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.
Contact Detail:
Vadenchevroletpooler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with KIA's warranty policies and procedures. Understanding the specific requirements and processes will give you an edge during discussions with the hiring team.
✨Tip Number 2
Highlight any previous experience you have in automotive warranty administration, especially if it involves KIA or similar brands. Be ready to discuss specific scenarios where you successfully managed warranty claims.
✨Tip Number 3
Prepare to demonstrate your organisational skills during the interview. You might be asked how you manage multiple warranty claims simultaneously, so think of examples that showcase your ability to stay organised under pressure.
✨Tip Number 4
Brush up on your communication skills, as you'll need to interact with customers and other departments. Practise explaining complex warranty issues clearly and concisely to show you're capable of handling customer inquiries effectively.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience as an Automotive Warranty Administrator. Emphasise any previous roles that involved processing warranties, attention to detail, and customer service skills.
Salary Requirements: Since the job description specifically requests salary requirements, be clear and concise about your expectations. Include this information in your CV or cover letter to avoid any misunderstandings later.
Highlight Relevant Skills: Focus on showcasing your communication, organisational, and problem-solving skills in your application. Mention any experience with CDK or KIA systems, as these are preferred by the employer.
Professional Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Discuss why you are a good fit for KIA of East Hartford and how your values align with their commitment to employee success and community relationships.
How to prepare for a job interview at Vadenchevroletpooler
✨Showcase Your Experience
Make sure to highlight any previous experience as an Automotive Warranty Administrator. Discuss specific examples of how you've successfully processed warranty claims and handled customer inquiries in the past.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, prepare to discuss how you ensure accuracy in your work. You might want to share examples of how you've managed complex tasks or resolved discrepancies in warranty claims.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Be ready to demonstrate your ability to communicate clearly and professionally, both over the phone and in person. Consider preparing a few scenarios where you successfully resolved customer issues.
✨Research the Company Culture
KIA of East Hartford values culture and relationships. Familiarise yourself with their mission and values, and be prepared to discuss how you align with them. Showing that you understand and appreciate their commitment to employee success can set you apart.
