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For Companies At a Glance
- Tasks: Lead and organise service work in a busy automotive department.
- Company: Join KIA of East Hartford, a top-rated dealership in Connecticut.
- Benefits: Enjoy $80,000+ salary, health insurance, 401(k), and career growth opportunities.
- Why this job: Be part of a supportive culture that values your contributions and fosters community relationships.
- Qualifications: Experience as a Service Dispatcher or Technician is essential; KIA experience is a bonus.
- Other info: Walk-in applicants are welcome; we celebrate diversity and inclusivity.
The predicted salary is between 48000 - 72000 £ per year.
KIA of East Hartford needs to hire a Service Dispatcher to plan, organize, lead and control the flow of service work through our high-volume Service Department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We value our employees and invest in their success!
We are constantly rated a top KIA dealer in CT. We believe culture makes a difference, and we strive to build lasting relationships with our employees, customers, and the community. If you are enthusiastic and dedicated, we want to talk to you!
Job Description
- Organize and control the flow of service work through the service department in a professional, timely manner.
- Work closely with the Service Manager daily to ensure processes are being followed by the team to maximize shop flow and profitability.
- Implement and maintain an effective dispatch system.
- Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Ensure proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
- Maintain an organized and up-to-date repair log.
- Prepare a list of needed service department equipment, supplies, and required repairs, and review it with the Service Manager as needed.
- Advise the Fixed Operation Manager of repetitive shortages so that corrective action can be taken.
- Ensure that Technicians follow warranty material disposition procedures.
- Understand, keep abreast of, and comply with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Maintain a professional appearance for self and subordinates in accordance with company policy.
- Other tasks as assigned.
Requirements
- Automotive Service Dispatcher, Service Advisor or Technician experience is required with a proven track record.
- KIA experience preferred.
- Must be able to run dispatch at a high-volume service department.
- Must be able to coordinate with Shop Foreman.
- Capable of working independently as well as in a team.
- Organized and friendly personality with good customer service skills.
- Demonstrated ability to manage others.
- High school or equivalent.
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Walk-in Applicants are Welcome!
We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.
Service Department Dispatcher employer: Vadenchevroletpooler
Contact Detail:
Vadenchevroletpooler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Department Dispatcher
✨Tip Number 1
Familiarise yourself with KIA's service processes and standards. Understanding their specific requirements will help you demonstrate your knowledge during the interview, showing that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of KIA dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss your experience in high-volume service environments. Be ready to share specific examples of how you've successfully managed workflow and improved efficiency in previous roles.
✨Tip Number 4
Showcase your customer service skills during the interview. As a dispatcher, you'll need to communicate effectively with both technicians and customers, so be prepared to discuss how you've handled challenging situations in the past.
We think you need these skills to ace Service Department Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive service, particularly any roles as a dispatcher, service advisor, or technician. Emphasise your familiarity with KIA processes if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage service flow and work effectively with a team.
Highlight Relevant Skills: In your application, clearly outline skills that are crucial for the role, such as organisation, customer service, and the ability to work under pressure. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a dispatcher role.
How to prepare for a job interview at Vadenchevroletpooler
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Dispatcher, Service Advisor, or Technician. Be prepared to discuss specific examples of how you've successfully managed service flow and improved productivity in past roles.
✨Understand KIA's Values
Familiarise yourself with KIA's culture and values before the interview. Demonstrating that you align with their commitment to quality service and employee investment can set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions related to dispatch systems and service department operations. Brush up on your knowledge of repair order documentation and compliance with regulations to show you're well-prepared for the role.
✨Demonstrate Teamwork Skills
Since the role involves working closely with the Service Manager and Technicians, be ready to discuss how you effectively collaborate with others. Share examples of how you've contributed to team success in high-pressure environments.
