Retail Operations Coordinator

Vacheron Constantin is sourcing an administrative professional who has a demonstrated track record in administrative roles and supporting sales performance in a dynamic boutique environment. As an Ambassador of the Maison, you are expected to support the operations and administrative tasks of the boutique, as directed by management, and support with hosting clients. The successful candidate should have strong organizational and time management skills, accuracy, knowledge of SAP, in addition to good customer relations and the ability to communicate clearly.

Responsibilities

• Control stock inventory and organize related stock movements involving product inbound and outbound (i.e. deliveries, transfers, dispatches, inventory, special orders, collect in store, e-com, hand delivery, consignments, photoshoots).
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful.
• Support the order and keep track of bespoke straps via directly liaising with supplier and partners.
• On a daily basis ensure efficient execution of shipping repairs.
• Ensure clean reservations and consignments reports at the end of the month.
• Assist with special projects, as needed (i.e. price changes).
• Coordinate incoming and outgoing repairs with dedicated Sales Consultant.
• Coordinate the BTQ CS repairs and enquiries (e.g. aftersales, repair costs estimate), as main point of contact for the team.
• CS report weekly, liaise with office UK CS teams, internal logistics and after-sales departments.
• Master SAP repair process and monitor weekly repair checks, client collection follow up.
• Support accessories orders working closely with the Operations team at head office and Richemont colleagues.
• Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return.
• Communicate and work closely with in house watchmaker/ After Sales team on a daily basis.
• Align with SA’s to inform clients directly about the status of the repair or delays to lead-time (spare part shortage, repair ready for collection…).
• Organize storage of watches, warranty cards, accessories.
• Organize and update on a regular basis back office area.
• Assist in VM implementation, merchandising and daily maintenance of displays and back-stock.
• Review and order all relevant supplies for boutique operations in partnership with Boutique Manager.
• Look after the supplies (e.g. stationery, toiletries, kitchen supplies.. chocolate/drinks/flowers).
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Be autonomous with all client facing tools / support with signing clients to sales team.
• Assist with managing the calendar of events/ client experiences.
• Respond to Client inquiries by phone, email or letter as required and ensure smooth transition to the boutique manager with a transparent communication.
• Support THC completion rate.
• Assist on ad hoc pilot projects.
• Assist with hospitality during sales presentations/in btq events.
• Following managers direction if assistance is needed on the sales floor at any time.

Qualifications

• Minimum 2 years of experience in luxury retail.
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills; SAP exposure is a plus.
• Organizational skills and sense of priority, Excellent interpersonal and communication skills are required.
• Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision.
• Self-starter with team-player approach.
• Must be available to work retail hours (incl. Saturdays, if needed).