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- Tasks: Lead a vibrant restaurant team and ensure top-notch food and service.
- Company: Join Vacherin, a diverse and fun-loving hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a great wellbeing strategy.
- Why this job: Be part of an award-winning team and make a real impact in hospitality.
- Qualifications: Experience in food service and strong leadership skills required.
- Other info: Flexible hours, regular social events, and excellent career growth opportunities.
The predicted salary is between 29000 - 36000 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.
Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Senior Supervisor to join our team in London.
Location: EC2M 4UJ
Rate of Pay: £34,000 – 36,000 depending on experience
Working Pattern: Monday – Friday , 40 hours per week
Key Responsibilities:
Food and Service Development
- • Coordinate the entire operation of the restaurant during scheduled shifts.
- Meet and greet customers and be a presence in the restaurant.
- Oversee the table booking system to ensure maximum use of tables.
- Advise customers on menu, describing food choices and food style and making suggestions for wine choice.
- Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
- Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
- Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
- Check stock levels and order supplies.
- Assist in any area of the restaurant when circumstances dictate
Relationship Management and Customer Service
- Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
- Actively gain customer feedback and to use the information to improve the food and service offering.
- Work with the Restaurant Manager to ensure the restaurant achieves financial targets.
- Understand and interpret the relevant financial control systems.
- Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
Managing/Developing a Team
- Organise and supervise the shifts of waiting and cleaning staff.
- Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
- Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
- Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in CH&CO.
- Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
- Working with a front of house team of around 20 team members
Sales
- Work with the Restaurant Manager to maximise sales at the restaurant
- Maximise sales at the restaurant through effective up selling and marketing promotions.
- To represent the relevant site as necessary at meetings within CH&CO.
Health & Safety
- To keep up to date with all COSHH and HACCP procedures and methods.
- Ensure that all employees adhere to the uniform standards.
- To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
Occasional Responsibilities
- Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices
- To attend training courses and attend CH&CO meetings when necessary
What\’s in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we\’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Long service awards
- Access to some great high street discount vouchers
Senior Supervisor employer: Vacherin
Contact Detail:
Vacherin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Vacherin values diversity and individuality, so show us how you fit into that vibe. Research their recent events or initiatives and mention them during your chat!
✨Tip Number 2
Practice your customer service skills! As a Senior Supervisor, you'll be the face of the restaurant. Role-play common scenarios with a friend to boost your confidence in handling customer feedback and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the team and the work environment. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our award-winning hospitality team at Vacherin.
We think you need these skills to ace Senior Supervisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food, drink, and service shine through. We want to see that you're genuinely excited about joining our award-winning hospitality team!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Senior Supervisor role. Use keywords from the job description to show us you understand what we're looking for.
Be Personable: We value individuality and diversity, so don’t be afraid to let your personality come through in your application. Share a bit about yourself and what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Vacherin
✨Know the Company Culture
Before your interview, take some time to understand Vacherin's values and culture. They celebrate diversity and individuality, so think about how your own experiences align with this. Be ready to share examples of how you've embraced teamwork and empowered others in your previous roles.
✨Showcase Your Passion for Food and Service
Since the role is all about food, drink, and service, make sure to express your passion during the interview. Share specific experiences where you’ve gone above and beyond to enhance customer satisfaction or improve service quality. This will show that you’re not just looking for a job, but genuinely care about the industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of scenarios from your past where you successfully managed a difficult situation or improved service standards. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Leadership Skills
As a Senior Supervisor, you'll be managing a team. Be prepared to discuss your leadership style and how you motivate and develop your team members. Share examples of how you've provided feedback, training, or support to staff in previous roles, as this will highlight your capability to lead effectively.
