At a Glance
- Tasks: Manage catering operations and build strong client relationships across multiple sites.
- Company: Join Vacherin, an award-winning hospitality team that values people and innovation.
- Benefits: Enjoy competitive salary, personal development, health support, and a great work-life balance.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be bold in your career while delivering exceptional food and service experiences.
- Qualifications: 3-5 years in operations management with strong leadership and financial skills.
The predicted salary is between 65000 - 70000 £ per year.
Vacherin , our values are at the heart of everything we do.
We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation.
Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
Are you passionate about food, drink and exceptional service?
Would you like to join an award-winning hospitality team and still make it home for dinner?
We're looking for an Operations Manager to join our team.
Working Pattern: 40 hours per week - Monday - Friday
Key Responsibilities
- Manage an initial portfolio of 6 sites, primarily based in London, with regular travel to regional locations including Bristol, Southampton, Leeds, Plymouth and Newcastle.
- Build strong client relationships to support contract retention, growth and added value opportunities.
- Oversee day-to-day catering operations, ensuring high standards of food and service delivery.
- Lead, support and develop on-site managers and teams to achieve operational excellence.
- Manage financial performance, including budgets, forecasting, labour control and cost management.
- Drive commercial performance while maintaining exceptional food and service standards.
- Identify and implement innovative solutions that enhance client satisfaction and operational efficiency.
- Ensure compliance with company policies, health & safety regulations, food safety standards and brand requirements.
- Support new site mobilisations and contribute to continuous improvement initiatives.
- Foster a strong people-focused culture, ensuring remote and regional teams remain engaged and connected.
- Our Ideal Candidate
- Business & Industry (B&I) operations experience is essential.
- Minimum 3–5 years' experience in an Operations Manager role within contract catering or a similar environment.
- Current or recent multi-site Operations Manager experience.
- Proven experience managing geographically dispersed teams.
- Strong leadership skills with the ability to inspire, influence and develop others.
- Excellent client relationship and stakeholder management skills.
- Commercially minded with strong financial acumen.
- Innovative, solutions-focused and able to think outside the box.
- Passionate about food, hospitality and industry trends.
- Proven track record of supporting contract retention and business growth.
- Able to balance operational excellence with strategic thinking.
- Willing to travel and stay overnight when required.
- Personal Attributes
- Bold, proactive and results-driven.
- People-focused with a strong team mentality.
- Excellent communicator and relationship builder.
- Passionate about delivering outstanding client and customer experiences.
- Adaptable, resilient and able to thrive in a fast-paced environment.
What's in it for you?
Working with
Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
- #J-18808-Ljbffr
Operations Manager employer: Vacherin
Vacherin is an excellent employer, offering a vibrant work culture in Greater London that prioritises employee growth and development. As a Guest Experience Receptionist, you will be part of a supportive team that values communication and customer service, while enjoying a diverse and inclusive environment that encourages personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vacherin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vacherin
Don't be shy about reaching out to Vacherin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vacherin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vacherin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
