At a Glance
- Tasks: Lead a dynamic team and manage a high-profile TikTok contract across multiple London locations.
- Company: Join Vacherin, an award-winning hospitality team that values diversity and individuality.
- Benefits: Enjoy competitive salary, personal development, health support, and a great work-life balance.
- Other info: Be part of a supportive culture with excellent career growth and wellbeing initiatives.
- Why this job: Make a real impact in a fast-paced environment while enjoying fun and rewarding experiences.
- Qualifications: Experience in managing multi-site catering contracts and strong relationship-building skills.
The predicted salary is between 70000 - 70000 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award‑winning hospitality team- and still make it home for dinner? We are looking for an Account Director to join our team at TikTok in London.
Salary: £70,000 per annum
Working Pattern: 40 hours per week (Monday - Friday)
Location: London
Role Overview
The Account Director will have overall responsibility for a high‑profile TikTok contract across three London locations. This is a strategic leadership role focused on client relationships, commercial performance, innovation, people leadership, and contract growth. The contract operates through a Central Production Unit (CPU) delivery model, with food produced centrally and delivered to site. As such, the Account Director will be responsible for ensuring the successful delivery, quality, presentation and consistency of food and hospitality services across all locations, while driving operational excellence and client satisfaction. The role sits above the site General Managers, who oversee the day‑to‑day operations. The Account Director will focus on the wider account strategy, ensuring the contract continues to evolve and deliver an exceptional workplace hospitality and catering experience.
Key Responsibilities
- Lead and develop a team of three General Managers.
- Lead the successful delivery and execution of a Central Production Unit (CPU) food model across multiple sites.
- Build and maintain senior client relationships across TikTok.
- Drive innovation and continuously improve the catering and hospitality offer.
- Manage the commercial performance and profitability of the account.
- Identify opportunities for contract growth and business development.
- Ensure services remain aligned with TikTok's fast‑paced and evolving workplace culture.
- Work closely with culinary, operational, and support teams to deliver best‑in‑class service.
- Lead strategic planning and implementation of new initiatives across the contract.
- Monitor performance against KPIs and client expectations.
Ideal Candidate
- Previous experience managing large multi‑site catering or workplace hospitality contracts.
- Strong commercial and financial management skills.
- Proven ability to build relationships with senior stakeholders and clients.
- Experience leading senior management teams.
- Innovative and forward‑thinking approach.
- Comfortable operating within a fast‑moving, dynamic environment.
- Strong focus on people development, engagement, and retention.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Account Director - TikTok in London employer: Vacherin
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As an Account Director at TikTok in London, you will not only lead a dynamic team but also enjoy a wealth of benefits including personal development opportunities, a comprehensive wellbeing strategy, and a supportive environment that prioritises work-life balance. Join us to be part of an award-winning hospitality team that values innovation and client satisfaction while making a meaningful impact in the workplace.
