At a Glance
- Tasks: Lead a dynamic hospitality team and ensure top-notch service delivery.
- Company: Join Vacherin, a diverse and fun-loving hospitality company.
- Benefits: Enjoy personal development, private medical care, and great discounts.
- Other info: Opportunities for career growth and regular social events.
- Why this job: Be part of an award-winning team while balancing work and life.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 35000 - 45000 € per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.
Are you passionate about food, drink and service, want to be part of an award-winning hospitality team—and still make it home for dinner? We are looking for a Hospitality Operations Manager to work with us at a B&I site in Canary Wharf.
Location: E14 5EY
Working Pattern: 40 hours per week, Monday- Friday
Purpose:
- To organise and control all aspects of the hospitality catering operation in line with the strategic plan for growth and profitability of the business.
- To manage and control all aspects of the business within budgetary guidelines and to comply with the client, company and statutory regulations.
- To be proactive in the engagement of customers and adapting the offer to suit their needs providing an opportunity to maximise revenue.
- To develop and train a highly motivated team who put our customers first and deliver the contractual requirements.
- To forecast your business areas highlighting risks on profit targets to your manager and to share success to other business groups to maximise the group profitability.
Key Responsibilities:
- To ensure all company and statutory regulations pertaining to health & safety, hygiene & fire are adhered to at all times.
- To ensure a standard of personal and general cleanliness and hygiene as to comply with company and statutory regulations.
- To ensure your team wears the correct standard of dress or uniform at all times.
- To promote the Health and Wellbeing of your staff.
- To ensure that all company and client contracts are acted upon in the manner which best serves the company interests.
- To prepare information on financial and operational performance and activity relating to hospitality department when and where requested.
- To maintain a happy and helpful manner and attitude throughout your working hours.
- To ensure only recognised company procedures as outlined in the company manuals are in place at the unit.
- To actively seek new business and to support the continued improvement of the overall service delivery within the account.
- To ensure the production of food to the highest quality and service standards using current trends in cooking techniques and new commodities and to develop and progress the business in line with high street trends.
- To plan, and coordinate your direct reports to ensure that the service delivery is of the highest standard each day.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities.
- Private medical eligibility.
- Eye care.
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Hospitality and Caterers
Hospitality Operations Manager employer: Vacherin
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where diversity is celebrated and individuality is embraced. As a Hospitality Operations Manager in the dynamic Canary Wharf area, you'll enjoy a supportive environment that prioritises personal development, wellbeing, and team collaboration, all while working with an award-winning hospitality team. With a range of benefits including private medical eligibility, professional subscriptions, and regular social events, Vacherin is committed to empowering you to unlock your potential and thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for food, drink, and service shine through. Be yourself and share your experiences—this is your chance to stand out from the crowd!
✨Tip Number 3
Research the company culture! Vacherin values diversity and individuality, so make sure you understand their ethos. Tailor your responses to reflect how you can contribute to their team spirit and growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect with you.
We think you need these skills to ace Hospitality Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Hospitality Operations Manager role. Highlight your achievements in managing teams, improving service delivery, and any relevant financial performance metrics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to Vacherin's success. Mention specific examples of how you've engaged customers and maximised revenue in previous roles.
Showcase Your Team Management Skills:Since this role involves developing and training a motivated team, be sure to include examples of how you've successfully led teams in the past. Talk about your approach to staff wellbeing and how you promote a positive work environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Vacherin
✨Know Your Stuff
Before the interview, dive deep into Vacherin's values and mission. Understand their approach to hospitality and how they celebrate diversity. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in managing hospitality operations. Focus on instances where you successfully improved service delivery or engaged customers. This will demonstrate your ability to contribute to their growth and profitability.
✨Engage with Enthusiasm
During the interview, let your passion for food, drink, and service shine through. Share your ideas on how to enhance customer experiences and adapt offerings to meet their needs. This will show that you’re proactive and ready to make a positive impact.
✨Ask Thoughtful Questions
Prepare questions that reflect your understanding of the role and the company. Inquire about their current challenges in hospitality operations or how they foster team development. This not only shows your interest but also gives you insight into their expectations.
