Experience and Innovation Manager

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.

Location: EC2V 5DD

Working Pattern: Monday - Friday 40 hours per week

Rate of Pay: £40,000 per annum

Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.

Key Responsibilities:

• Delivery a 5-star client experience service – Ensure best in class guest experience service delivery while developing and implementing protocols of consistent improvements within the hospitality client suite.
• Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool – to encourage consistent engagement with our customers.
• Sourcing new ‘retail’ products – Ensuring our client is informed on new confectionary/retail products for addition to our current range.
• Sourcing new trends of Well Being activities and products – Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range.
• Sourcing and negotiating with external ‘pop up’ suppliers – Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter ‘pop ups’ and themed events.
• Facilitate the logistics involved in engaging with agreed suppliers and their services.
• Client Reporting – Regularly update the General Manager on new high end London restaurants and ‘High Street’ openings. Report on food trends and highlight potential new services that could be operated on site.
• Events – To support stakeholders with internal/external bespoke events as required with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
• ROI – To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance.
• Standards – To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations within retail and ensure that the Vacherin high standards and creativity are exceeded.
• Trade Shows – To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
• Administration - To assist in any other activity to support business development and service enhancement.

Communication: To ensure all internal and external communication is professionally presented. Communicate effectively with all stakeholders, EA and PA’s, members of the Vacherin and Workplace teams as appropriate. To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions.

Our Ideal Candidate:

• Excellent communication skills.
• Self-motivated and capable of using own initiative.
• Creative and innovative with the ability to encourage ideas from stakeholders and the team.
• Strong IT skills - preferably with experience of design software.
• Flexibility and quick thinking.
• To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
• The ability to negotiate financial agreements with external suppliers.
• Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
• To be well-organised and thorough, even when under pressure.

What’s in it for you?

• Working with Vacherin has its perks! People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy.
• Personal Development and Training opportunities.
• Life assurance scheme.
• Pension scheme.
• Holiday allowance.
• Private medical eligibility.
• Eye care.
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance.
• Family friendly support.
• Regular social events and communication with our leaders.
• A holiday purchase scheme.
• Volunteering days.
• Professional subscriptions.
• Recognition schemes and people awards.
• Long service awards.
• Access to some great high street discount vouchers.

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun.