Assistant Hospitality Manager Monday - Friday

We are looking for an Assistant Hospitality Manager to join our team in London.

Location: London, SE1 2AF

Rate of Pay: £37,315.95 per annum

Working Pattern: Monday - Friday, 40 hours per week, fixed term contract for 1 year

Key Responsibilities:

• Support the effective day-to-day management of a high-volume hospitality operation across 42 meeting rooms, 4 event spaces, breakfast service, lunch offer, and evening events.
• Operational Management: Support the daily running of hospitality operations, ensure all bookings and service requirements are delivered accurately, coordinate room setup, manage shifting priorities, and maintain operational readiness.
• Team Leadership: Supervise and organise a team of approximately 15 members, set clear expectations, allocate duties, lead briefings, and support training and performance management.
• Service Standards: Maintain high standards of hospitality presentation and customer service, ensure meeting rooms and event spaces are maintained, and take corrective action when necessary.
• Food Safety and Allergen Management: Ensure compliance with food safety procedures, monitor food handling and allergen management, and treat dietary requests with urgency and accuracy.
• Event and Service Coordination: Support planning and delivery of events, liaise with teams for smooth execution, and manage last-minute changes efficiently.
• Communication and Management Support: Work closely with management to support operational delivery, communicate with internal teams and stakeholders, and provide updates on service challenges.

Key Expectations:

• Be visible, hands-on, and proactive in the operation.
• Lead by example and uphold high standards.
• Deliver a well-organised, safe, and professional hospitality service.
• Respond quickly and effectively to operational issues.
• Support the management team in driving consistency and continuous improvement.

Skills and Experience:

• Experience in a hospitality supervisory or assistant management role.
• Experience managing high-volume service and events.
• Strong team leadership and organisational skills.
• Good knowledge of food safety, hygiene, and allergen control.
• Ability to manage multiple priorities and perform under pressure.
• Strong communication skills and attention to detail.
• Flexible approach to operational needs, including evenings where required.

Personal Attributes:

• Professional and well presented.
• Organised and dependable.
• Calm under pressure.
• Proactive and solutions-focused.
• Detail-oriented.
• Strong leadership presence.
• Committed to high standards.

Benefits:

• Personal Development and Training opportunities.
• Life assurance scheme.
• Pension scheme.
• Holiday allowance.
• Access to Healthcare Support App.
• A great wellbeing strategy.
• Regular social events and communication with leaders.
• A holiday purchase scheme.
• Volunteering days.
• Professional subscriptions.
• Recognition schemes and people awards.
• Long service awards.
• Access to high street discount vouchers.