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- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences every day.
- Company: Join Vacherin, where people are at the heart of everything we do.
- Benefits: Enjoy personal development, health care support, and a range of perks to keep you happy.
- Other info: Flexible working environment with opportunities for career growth and recognition.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 ÂŁ per year.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: ÂŁ40,170 per annum
Working Pattern: Monday - Friday, 8‑hour shifts between 7:00am – 19:00pm, 12 months maternity cover.
Key Responsibilities- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front‑of‑house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rosters, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
- Proven experience in a concierge, front‑of‑house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high‑end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem‑solving skills with a proactive mindset.
- Ability to work under pressure in a fast‑paced environment.
- Polished, professional, and highly client‑focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions‑oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
People are at the heart of everything we do, so we’ve developed a range of benefits to keep you happy. What’s in it for you?
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Health Care Support App including annual health check, digital GP, mental health consultations, nutritional consultations, second medical opinion
- Eye care
- Wellbeing strategy – including Employee Assistance Programme and salary finance
- Family‑friendly support
- Regular social events and communication with leaders
- Holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long‑service awards
- Access to high‑street discount vouchers
Senior Executive Concierge Monday - Friday employer: Vacherin Ltd.
Contact Detail:
Vacherin Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Executive Concierge Monday - Friday
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Senior Executive Concierge role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to concierge and hospitality management. Think about how you can showcase your leadership skills and problem-solving abilities, especially in high-pressure situations. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture and values of potential employers. Tailor your approach to show how your experience aligns with their mission. This will help you stand out as a candidate who truly fits in.
✨Tip Number 4
Apply directly through our website for the best chance at landing that dream job! We love seeing candidates who are proactive and engaged. Plus, it shows you're serious about joining our team and contributing to our culture of service excellence.
We think you need these skills to ace Senior Executive Concierge Monday - Friday
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and guest service experience, as these are key for the Senior Executive Concierge role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've exceeded expectations in previous roles, especially in hospitality or concierge services.
Showcase Your Problem-Solving Skills: In your application, mention situations where you've successfully handled escalations or complex requests. We love candidates who can stay calm under pressure and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vacherin Ltd.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Executive Concierge. Familiarise yourself with the key tasks like managing the concierge team and overseeing front-of-house operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, prepare examples from your past experiences where you've successfully led a team or handled complex situations. Be ready to discuss how you can inspire and motivate others to deliver exceptional service, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved guest complaints or escalated issues effectively. Highlight your proactive mindset and ability to stay calm under pressure. This will reassure the interviewers that you can handle the fast-paced environment they operate in.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Office and booking systems like Condeco. If you have experience with these tools, mention it during the interview. If not, consider brushing up on them beforehand to show your willingness to learn and adapt.