At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a vibrant hospitality team that values diversity and individuality.
- Benefits: Enjoy competitive pay, personal development, health support, and fun social events.
- Other info: Flexible working hours with opportunities for career growth and recognition.
- Why this job: Be part of an award-winning team while making it home for dinner.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 € per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Reception Manager/Concierge Monday - Friday employer: Vacherin Ltd.
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Reception Manager/Concierge in the heart of London, you'll enjoy a supportive environment that prioritises personal development, offers competitive benefits, and encourages a healthy work-life balance, all while being part of an award-winning hospitality team. Join us to not only enhance your career but also to contribute to exceptional service experiences in a prestigious banking setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for service and food shine through. Remember, they want someone who fits into their fun and vibrant culture.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle tricky guest situations or manage your team under pressure. They’ll want to see your problem-solving skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vacherin family.
We think you need these skills to ace Reception Manager/Concierge Monday - Friday
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how much you love food, drink, and service, so share any relevant experiences that highlight your enthusiasm.
Tailor Your CV:Make sure your CV is tailored to the Reception Manager/Concierge role. Highlight your leadership skills and any experience in high-end hospitality settings. We want to see how you can bring your unique flair to our team!
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re all about individuality at Vacherin, so show us who you are and what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Vacherin!
How to prepare for a job interview at Vacherin Ltd.
✨Know Your Stuff
Before the interview, make sure you’re familiar with Vacherin’s values and the specifics of the Reception Manager/Concierge role. Research their approach to hospitality and think about how your experience aligns with their commitment to exceptional service.
✨Showcase Your Leadership Skills
As a potential leader in the concierge team, be ready to discuss your previous management experiences. Prepare examples that highlight your ability to inspire and motivate a team, especially in high-pressure situations.
✨Demonstrate Problem-Solving Prowess
Expect questions about handling complaints or complex requests. Think of specific scenarios where you successfully resolved issues, showcasing your calm and composed approach under pressure.
✨Engage with Enthusiasm
Vacherin values passion for food, drink, and service. During the interview, let your enthusiasm shine through! Share your love for hospitality and how you can contribute to creating outstanding guest experiences.
