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- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and fun-loving hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a great wellbeing strategy.
- Other info: Flexible working hours with opportunities for career growth and recognition.
- Why this job: Be part of an award-winning team while making it home for dinner.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Senior Executive Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities:
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience:
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes:
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun.
Senior Executive Concierge Monday - Friday in London employer: Vacherin Ltd.
Contact Detail:
Vacherin Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Executive Concierge Monday - Friday in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for service and food shine through. Remember, they want someone who fits into their fun and vibrant culture.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios in a concierge role. They’ll want to see your problem-solving skills and how you keep calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vacherin team.
We think you need these skills to ace Senior Executive Concierge Monday - Friday in London
Some tips for your application 🫡
Show Your Passion: Let your love for food, drink, and service shine through in your application. We want to see that you're genuinely excited about joining our award-winning hospitality team!
Tailor Your CV: Make sure your CV highlights your experience in concierge or hospitality management. We’re looking for strong leadership skills and a knack for exceptional guest service, so don’t hold back on showcasing those!
Be Professional Yet Personal: While we appreciate professionalism, we also value individuality. Don’t be afraid to let your personality come through in your cover letter – we want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Vacherin Ltd.
✨Know Your Stuff
Before the interview, make sure you research Vacherin and their values. Understand their commitment to diversity and service excellence. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Senior Executive Concierge, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you inspired your team to deliver exceptional service and how you managed to keep things running smoothly under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of specific scenarios where you’ve turned a negative experience into a positive one for a guest. This will demonstrate your proactive mindset and commitment to outstanding service.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the role or the company culture. This shows your enthusiasm and helps you gauge if Vacherin is the right fit for you. You might ask about their approach to team development or how they celebrate individual contributions within the team.