At a Glance
- Tasks: Welcome clients and deliver five-star service while managing front desk operations.
- Company: Join Vacherin, an award-winning hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a great wellbeing strategy.
- Other info: Flexible hours, social events, and opportunities for career growth.
- Why this job: Be part of a dynamic team creating memorable experiences for clients.
- Qualifications: Strong customer service skills and a passion for hospitality.
Are you passionate abut food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Senior Client Host to join our team in London.
Location: London, EC2M 2QS
Rate of Pay: £36,000 per annum
Working Pattern: 40 hours per week, 08:00am - 17:00pm / 08:30am - 17:30pm
Key Responsibilities:
- Have an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, switchboard, AV and other internal/external communications methods.
- Welcoming and greeting clients, guests, and visitors in a professional, friendly manner
- Delivering a high-quality, five-star reception and customer service experience
- Managing front desk operations (guest arrival, calls, emails, visitor logs, access control)
- Acting as the first point of contact for client queries and resolving issues quickly
- Supporting VIP visitors, meetings, and high-profile events
- Ensuring meeting rooms and reception areas are always presentable and well-prepared
- Coordinating with security, facilities, catering, and workplace teams for smooth operations
- Supporting and guiding junior reception team members during shifts
- Assisting with training, onboarding, and daily coaching of reception staff
- Monitoring service standards and helping maintain consistency across the team by leading by example and coaching on five star standards
- Supporting rota coverage, shift coordination, and handovers when needed
- Providing proactive service (anticipating guest needs before they arise)
- Empathy, excellent customer service and practical skills
- Skilled in guest/client service and confident in striving for excellence
Main Duties
- Ensure the hospitality experience for staff, clients and visitors to the client site is of the highest standard from arrival at landlord reception to the client floor.
- Ensure the client/visitor experience is best in class, from arrival at reception to the client floor.
- Ensure all guest facing demises and meeting rooms are maintained to a high standard and maintenance issues remedied.
- Operational knowledge of all reception services and standard operating procedures
- Liaise with PAs and Co-Ordinators with the support of all meeting room bookings.
- Managing any content (both digital via our digital signage system X20 and manually) displayed across the assigned demise, ensuring these are up-to-date and in line with JLL’s branding guidelines.
- Develop and maintain strong relationships with corporate clients, internal operational departments and other stakeholders.
- Continuously assess client feedback and implement improvements to enhance service quality.
- Check that room allocation and set ups are conducted competently, with particular regard to special meeting requests, VIP visitors, etc.
- Ensure the reception area is clean and tidy at all times, and that that all maintenance issues are reported and followed up appropriately.
- Represent the business with your appearance reflective of the agreed uniform guidelines.
- To ensure that visitors and staff receive VIP customer service at all times, providing a warm, courteous, and prompt welcome on arrival for all.
- Liaising with clients and providing excellent customer service - going the ‘extra mile’ when the opportunity arises.
- To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
- To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor/client is either met or escorted to the relevant room/area in a timely fashion.
- To ensure that waiting visitors are kept informed of any delays and progress and to ensure they are comfortable.
- Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed solution.
- To oversee and handle room bookings and to liaise with catering team when required.
- AV duties /setting up Teams and checking AV equipment
- Organise access passes for visitors and staff members.
- Ensure all attendees are indicated on booking system for the following day.
- To liaise with IT to ensure that all Audio-Visual equipment is working, and the relevant client requirements have been accommodated.
- To ensure that a handover is completed with catering team.
- Receiving guests, announcing them, and offering cloakroom facilities and beverages/refreshments if they are to be kept waiting. Communicating if their host is to be delayed.
- Adhere to agreed KPIs and go above and beyond the job description to exude excellent service.
- communicating any relevant updates
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includesAnnual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and peopleawards
- Long service awards
- Access to some great high street discount vouchers
Senior Client Host in London employer: Vacherin Ltd.
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to reach their full potential. As a Kitchen Porter Supervisor in London, you'll enjoy a supportive environment with ample personal development opportunities, competitive benefits, and a strong emphasis on wellbeing, all while being part of an award-winning hospitality team that values togetherness and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vacherin Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vacherin Ltd.
Don't be shy about reaching out to Vacherin Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vacherin Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vacherin Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
