At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a fun and diverse hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a great wellbeing strategy.
- Other info: Flexible hours, regular social events, and opportunities for career growth.
- Why this job: Be part of an award-winning team while making it home for dinner.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 € per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, giving them the chance to shine and unlock their potential, which fuels our strength and growth. Are you passionate about food, drink and service? Do you want to be part of an award-winning hospitality team and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities:
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience:
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes:
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy:
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun.
Reception Manager/Concierge Monday - Friday in London employer: Vacherin Ltd.
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Reception Manager/Concierge in the heart of London, you'll enjoy a rewarding career with opportunities for personal development, a comprehensive benefits package, and the chance to be part of an award-winning hospitality team that values your contributions while ensuring you have time for your personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for service and hospitality shine through. Be yourself, share your experiences, and don’t be afraid to show how you can bring something unique to the team.
✨Tip Number 3
Research the company culture! Vacherin values diversity and individuality, so make sure you understand their ethos. Tailor your approach to reflect their values during interviews and discussions, showing them you’re a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vacherin family. Don’t miss out on this opportunity to join an award-winning team!
We think you need these skills to ace Reception Manager/Concierge Monday - Friday in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how much you love food, drink, and service. Share any experiences that highlight your enthusiasm and commitment to delivering exceptional guest experiences.
Tailor Your CV:Make sure your CV is tailored to the Reception Manager/Concierge role. Highlight relevant experience in concierge or front-of-house positions, and don’t forget to mention your leadership skills. We’re looking for someone who can inspire a team, so show us how you've done that before!
Be Professional Yet Personal:While we appreciate professionalism, we also value individuality. Don’t be afraid to let your personality come through in your application. We want to know the real you, so feel free to share a bit about what makes you unique and how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Vacherin!
How to prepare for a job interview at Vacherin Ltd.
✨Know the Company Culture
Before your interview, take some time to understand Vacherin's values and culture. They celebrate diversity and individuality, so think about how your own experiences align with their ethos. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As a Reception Manager/Concierge, you'll need strong leadership abilities. Prepare specific examples of how you've successfully led a team or managed a challenging situation. Highlight your coaching skills and how you've driven service excellence in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you handled complaints or complex requests effectively. Show them you're calm and composed, and can think on your feet.
✨Familiarise Yourself with Relevant Tools
Since the role involves managing bookings via Condeco and using Microsoft Office, brush up on these tools before the interview. If you have experience with similar systems, be sure to mention it. This will show you're prepared and tech-savvy, which is crucial for the role.
